Workshop Supervisor - Heavy Duty Trucks | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 178782 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

We are looking for a results-driven and experienced Workshop Supervisor – Heavy Duty Trucks to lead our Aftersales Commercial Vehicle workshop operations in Dubai.

This role is critical in driving workshop performance, ensuring high productivity, delivering “Fix It Right First Time” standards, and achieving Aftersales revenue targets. You will lead a team of technicians and ensure efficient day-to-day operations, with a strong focus on quality, customer satisfaction, and vehicle uptime.

What you will do

• Lead and manage day-to-day workshop operations for heavy-duty trucks
• Drive workshop performance by maximizing productivity, efficiency, and sold hours
• Ensure adherence to “Fix It Right First Time” (FIR) processes and quality standards
• Plan and allocate workload effectively across technicians and workshop bays
• Monitor job progress and ensure on-time delivery of trucks to customers
• Drive Aftersales revenue through optimal utilization of labour and workshop capacity
• Oversee warranty repair processes and ensure compliance with OEM standards
• Manage tools, equipment, and workshop inventory to ensure operational readiness
• Lead, coach, and develop workshop teams to enhance technical capabilities and performance
• Ensure compliance with health, safety, environmental, and operational standards

Required skills to be successful

• Strong leadership and people management skills within a workshop environment
• In-depth understanding of heavy-duty truck service and repair operations
• Strong commercial acumen with focus on productivity and revenue performance
• Excellent problem-solving and decision-making abilities
• Strong understanding of workshop KPIs (utilization, productivity, efficiency, FIR)
• Ability to manage multiple priorities in a fast-paced, high-volume environment
• Proficiency in MS Office and ERP systems

About the team

You will be part of the Aftersales team within the Commercial Vehicles division, working closely with Aftersales Managers, Service Advisors, and Technicians. The team is focused on delivering high-quality service, maximizing truck uptime, and driving strong customer satisfaction within a competitive heavy-duty truck market.

What equips you for the role

• Diploma or Bachelor’s degree in Automobile or Mechanical Engineering
• Minimum 10 years of experience within automotive dealerships
• At least 5 years of experience in a workshop management or supervisory role
• Strong experience managing heavy-duty truck workshop operations
• Proven track record in driving workshop performance and team productivity
• Strong knowledge of dealership processes, KPIs, and operational standards

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.