Workshop Planner | Al-Futtaim Automotive | Global Aftersales Abu Dhabi

Job Requisition ID: 179115 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

Be part of Al-Futtaim Automotive in Abu Dhabi as a Workshop Planner, where you play a critical role in ensuring smooth and efficient workshop operations.

In this position, you will act as the link between the front line and the workshop—optimizing productivity, maximizing technician efficiency, and ensuring vehicles are delivered on time. Your ability to plan effectively and coordinate resources will directly impact customer satisfaction and operational success.

What You Will Do

• Allocate jobs to technicians based on skillset to ensure efficient workflow
• Monitor job progress and workshop planning boards to track performance and timelines
• Ensure fair distribution of work to maximize technician productivity and utilization
• Support the “Fix It Right” process to enhance quality and reduce rework
• Track work-in-progress (WIP) and ensure jobs are completed as per schedule
• Maintain accurate time-clocking and escalate any deviations
• Coordinate with Service Advisors to provide progress updates and ensure on-time delivery

Required Skills to be Successful

• Strong planning and coordination skills in a workshop environment
• Good technical understanding of automotive repair processes
• Ability to manage workload distribution and prioritize effectively
• Attention to detail with strong monitoring and reporting capabilities
• Excellent communication skills to coordinate between teams
• Familiarity with workshop systems and tools (SAP preferred)

About the Team

You will work closely with Service Advisors, workshop teams, and supervisors in a fast-paced environment focused on efficiency, teamwork, and delivering an exceptional customer experience.

What Equips You for the Role

• Diploma in Automobile or Mechanical Engineering
• Minimum 2 years of experience in a similar automotive workshop role
• Strong technical knowledge with planning or job control exposure
• Good command of English (Arabic is a plus)
• UAE driving license is an advantage

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.