Workshop Manager | Al Futtaim Automotive | Trading Enterprises | CJDR

Job Requisition ID: 162495 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

• The primary focus of this role is to manage the day to day workshop floor operations to drive performance by working with different departments and the distributor team to ensure the Fix It Right (FIR) process is followed and vehicles are delivered on time in excellent condition. 

What you will do:

• Maximize the sold hours from Aftersales operations to meet the revenue performance objectives through target setting 
• Adherence to the FIR program as per the distributor guidelines 
• Identify and management of FIR concerns, and set actions to close the on set key performance indicators
• Submit the branch field technical reports as per the distributors standards
• Plan, review, manage and implement utilization, productivity and efficiency of the technicians and wash bay as per the standard operating procedures
• Review and manage quality control and action deviation to ensure reoccurrence through training and coaching
• On the Job coaching and identifying training needs
• Conduct performance management review and Individual development plans for the employees
• Promote associate engagement and conduct impact planning sessions
• Oversee and manage recruitment as per capacity model
• Ensure adherence of the warranty process, rules and regulations as per the principal's standard
• Ensure availability and maintenance of all tools and equipments
• Ensure all technician tools and equipment are within the Principal's standard tools list
• Conduct wash bay product management and monthly oil and consumables inventory audit
• Support the implementation of special projects to enhance customer experience 
• Manage facility to comply with the brand corporate image standards as well as HSSE standards
• Ensure 100% compliance with Standard Operating Procedures

Required Skills to be successful:

• Customer management
• Leadership skills
• Strategic problem solving
• Proficient in Microsoft Office and ERP systems

 What equips you for the role:

• Bachelors Degree or Diploma in Engineering, preferably Automotive or Mechanical
• 8-10 years overall experience with Automotive dealership in Aftersales; of which a minimum of 3-5 years at a managerial level
• Knowledge of Automotive dealer distributor business processes
• Experience with American Automotive brands is preferred

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.