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Customer Relations Officer | AMW Capital Leasing and Finance PLC| Wattala, Sri Lanka 1

Date: 21-Jul-2021

Location: Wattala, LK

Company: Al Futtaim Private Company LLC

AMW Capital Leasing and Finance PLC is a finance company registered under the central bank of Sri Lanka and a subsidiary company of AMW Group which is a leading corporate entity in Sri Lanka and the sole distributor for several world renowned automobiles and related brands, under the umbrella of Al-Futtaim Group, Dubai UAE.

AMW Capital Leasing currently comprises of 22 branches and is in the process of expanding its network to serve our customers better

The key responsibilities include but are not limited to:

 

  • Managing all customer requirements pertaining to documentation etc
  • Servicing all walk in customers
  • Providing customers with required information.
  • Managing the complete end to end relations with customer
  • Maintaining / Reconciling and Submitting Daily / Weekly / Monthly Repots – Branch
  • Maintaining courier register & all the other Registers maintained at branch level
  • Branch level Crib management and ensuring the process and procedures is followed, not compromising on the integrity of the customer and our organization.
  • Supporting Back office function of FD’s.
  • Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
  • Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
  • Assist in the Cashiering function as a backup cashier
  • Assist in the Branch Insurance renewals

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.