Beauty Advisor | Retail | Watsons | Bahrain

Job Requisition ID: 179351 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Beauty Advisor is responsible for effectively selling beauty products while providing excellent customer service. They play a crucial role in enhancing customer satisfaction by offering knowledgeable insights on products, ensuring accurate and efficient merchandising and promotion displays, and adhering to customer service standards. The aim is to drive sales and business growth through proactive engagement and thorough understanding of customer needs.

Sales

• Recommend products by highlighting features, advantages, and benefits to customers.
• Assist customers in locating, selecting, and purchasing desired products based on their preferences.
• Utilize selling techniques such as suggestive selling, upselling, and cross-selling to increase Average Transaction Value (ATV).
• Monitor availability and status of GOBE products and handle missing product scenarios.

Merchandising

• Ensure proper safekeeping and management of all store merchandise to prevent losses through shoplifting or damages.
• Monitor and update reports on product shelf life and manage outdated items.
• Ensure products on display are replenished as needed and equipped with appropriate shelf and price tags.

Customer Service

• Comply with set customer service standards, including greeting customers and offering baskets.
• Attend to customer queries and resolve complaints within scope of customer service standards.
• Prepare and set up store promotions effectively using Marketing Collaterals.

Operations

• Monitor weekly price changes and update shelf and price tags promptly.
• Display all products timely following set planograms and guidelines.
• Strictly comply with company policies on attendance, punctuality, and grooming standards.

• Excellent customer service and relationship-building skills.
• Effective sales techniques including upselling and cross-selling.
• Knowledge of retail operations, including stock management and visual merchandising.
• Strong problem-solving and leadership abilities.

• High School diploma or a similar level of education.
• 2 to 4 years of experience in retail, particularly in the beauty or fashion sectors.
• Strong understanding of the fashion/beauty industry, including current trends and retail operations.
• Proficiency in computer skills and retail systems.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…