Visual Commercial Merchandiser | Retail | ZARA Singapore

Job Requisition ID: 161055 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

A Visual Commercial Merchandiser is responsible for planning and building displays that maximize impact on a day-to-day basis. Will be responsible for presenting products in a way that attracts customers and maximizes sales. On top of the visual merchandising duties, the incumbent is also required to run and manage the shopfloor.

What you will do:
 

Visual Merchandise

• Create and adapt visual merchandising proposals according to these priorities. And create a unified and tailored solution for the different types of stores
• In-charge of merchandising the store in accordance guidelines and promote new lines effectively
• Work closely with the operation team to ensure that the best RFID practice is always in place
• Control product levels in stores and communicate with the commercial manager
• Support customer service with product, knowledge, and awareness of the following:
  • New Arrivals
  • Ranking of best seller
  • Offering Alternative
  • Resolve customer queries as they arise and refer to senior management when necessary
     

Commerciality

• Coordinate with Commercial Director to develop the commercial/merchandising skills of the Commercials and Managers. Also, work on the improvement of the Sales and product trainings for all stores in your area
• Analysing the sales reports to identify priorities to work during the following days (opportunities, potential and problem subfamilies)
• Supports the commercial manager to identify and action creative and visual ideas for the store
• Analyse daily information and react to it accordingly
• Gather feedback from Commercials and Store Managers on the week’s proposals and make improvements
   

Tasks

• Maintain responsibility for one or several sections of the store as instructed by your Manager keeping a basic image of the area (folding and displaying)
• Process sales, exchanges, and refunds efficiently, accurately, and quickly in all payment methods
• Ensure that good housekeeping standards are maintained on the shop floor when required and ensure that the Cash desk areas are replenished and kept tidy throughout the day
• Ensure that customers are acknowledged and receive a quality services either face to face or over the telephone
• Maintain excellent standards in the stockroom by organizing and
• Prepare and follow up for delivery preparations and executions
• Upkeep with season trends and markets challenges/survey
• Provide updates and comm on products focus and arranging the stockroom efficiently
• Continually develop stocks knowledge and promotions throughout the store
• To deliver excellent customer services to achieve store sales target and proved great customer experience

 Required Skills to be Successful

• Innovative - Generates suggestions for improving work
• A good sense of design, color, style and fashion

• Visual flair and creative thinking required

• Strong systematic organized to approach to work

• Articulate and good communication skills

What equips you for the role:
 

Commitment Hours

• Flexibility to work varied hours including weekends and public holidays (shift work, retail hours)
• Operation starts as early as 8am, and ends as late as or at 11pm

Minimum Experience

• Previous fashion retail experience and/or excellent customer service experience preferred

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…