Beauty Advisor | Retail | Watsons | UAQ

Job Requisition ID: 179357 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Beauty Advisor plays a crucial role in driving sales growth by providing excellent customer service, demonstrating full product knowledge, and maintaining accurate merchandise display and promotions. They are expected to engage and satisfy customers through efficient service, thereby impacting sales positively. The role involves collaborating with the store team to ensure store operations are smoothly executed and contribute to the overall financial performance by achieving key performance indicators (KPIs).

Sales and Customer Service

• Recommend appropriate products and provide detailed information highlighting their features, advantages, and benefits.
• Assist customers in locating, selecting, and purchasing products based on their preferred brand, variant, and color.
• Utilize selling techniques such as suggestive selling, upselling, and cross-selling to increase Average Transaction Value (ATV).
• Attend to all customer queries and needs, ensuring customer satisfaction.
• Resolve customer complaints guided by set customer service standards within the scope of control.
• Comply with all customer service standards, including smiling, greeting, and offering a basket.

Merchandising and Display

• Ensure products on display are replenished as needed with complete shelf price tags.
• Monitor availability of GOBE products and update reports on product shelf life.
• Prepare and set up store promotions using marketing collaterals.
• Display all products following set planograms and guidelines for a specified duration.
• Weekly monitor price changes and update shelf/price tags as needed.

Store Operations

• Ensure proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages.
• Maintain cleanliness and orderliness of the assigned area.
• Monitor financial dimensions such as P&L and store KPIs, including UPT, ATV, SOP, SPSQFT, audit compliance, and shrinkage.
• Ensure compliance with company policies, procedures, attendance, punctuality, and grooming standards.

Personal Development and Team Collaboration

• Accomplish Mandatory Foundation Program (MFP) and Personal Development Plan (PDP) on time.
• Participate in and implement agreed Employee Engagement Survey (EES) action plans.
• Build competencies and engage in role development and personal development monitoring.

• Empathy and customer service orientation.
• Problem-solving and leadership abilities.
• Effective relationship-building skills.
• Proactive, with a good team spirit and the ability to take initiatives.

• High school diploma or equivalent; a degree is not essential.
• 2 to 4 years of experience in retail, preferably focused on the beauty or fashion sector.
• Good knowledge of the fashion/beauty industry and current trends.
• Retail operational skills, including stock management, visual merchandising, and cash handling.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…