UAE National_Business Analyst | Automotive | Global Aftersales

Date: 24 Mar 2024

Location: AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 160016 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day


Overview of the role:

•    The objective of this role is to use aftersales and unit sales data to identify and implement strategies that can enhance revenue, margin, and customer satisfaction. Additionally, this role will monitor risks and recommend taking corrective actions.
•    The role involves assisting with various analytical tasks, calculating aftersales incentives, and managing Tableau, Alteryx, and Azure databases.


What you will do:

  • Developing data driven insights – Responsible for advanced data analysis to uncover insights and recommendations for Automotive aftersales and create automated reports to ensure accuracy and efficiency.
  • Assisting with various analytical tasks such as aftersales incentive calculations, data collection, data validation and data visualization.
  • Monitoring and reporting on risks and issues related to aftersales operations, systems, or projects, and recommend taking corrective actions as needed.
  • Maintaining data quality and integrity by ensuring that the aftersales data sources are accurate, consistent, and reliable and calculations are correct.
  • Staying updated on the latest technologies and best practices for aftersales data analysis, reporting, and visualization.


Required skills to be successful:

-    Commercial acumen, clear strategic thinking, and ability to create buy-in and influence at a senior level
-    Strong data analytical, evaluation and interpretation skills, including P&L & good business acumen
-    Target oriented and drive to exceed demanding challenges

-    Stakeholder management skills with the ability to communicate and interact with officials at all levels 


About The Team:

The role will report to the Aftersales Planning Manager and you will be working in a busy Automotive Aftersales Environment. 


What Equips You For The Role:

-    knowledge of  automotive after-sales industry will be an advantage.
-    At least 3-5 years of experience at an reputed organization 


About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.