UAE National Technical Support Engineer | Al-Futtaim Automotive | Famco

Job Requisition ID: 169915 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
As a Technical Support Engineer, you will support Sales and Aftersales teams by providing technical expertise, conducting site visits, resolving customer issues, and contributing to product improvements. This role is key to ensuring customer satisfaction and smooth project execution

What you will do:
•    Provide timely and accurate technical support to the Sales and Aftersales teams.
•    Conduct on-site visits with customers alongside sales teams to assess and recommend technical solutions.
•    Evaluate the feasibility of customer requirements, ensuring compatibility and adherence to safety standards.
•    Support the resolution of post-delivery issues in coordination with internal and external stakeholders.
•    Assist with the launch of new projects and products.
•    Submit technical reports to enhance product quality and customer satisfaction.
•    Work closely with manufacturers and vendors to resolve field issues and drive product improvements

 
Required Skills to be successful:
1.    Sales skills
2.    Stakeholder management
3.    Supervisory experience and strategic problem resolution skills
4.    Customer relationship management

 What equips you for the role:
•    UAE National with a degree in Mechanical Engineering
•    Minimum 0-2 years of technical experience (automotive industry preferred)
•    Strong communication skills in both Arabic and English
•    Customer-focused with an analytical mindset
•    Team player with good planning and organization skills
•    Confident, assertive, and proactive

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.