UAE National | Service Advisor | Al Futtaim Automotive | Global Aftersales

Date: 1 Dec 2023

Location: AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 156431 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role 
To ensure professional customer journey, customer retention and company’s profitability .
What you will do

•    Ensure customer retention by implementing AF Standard and principle process.
•    Customer service values and AF values are executed at all times.
•    Ensure quality is maintained at all times
•    Increase profitability through sales and upselling incremental packages (product, service) the company offers.
•    Implement 5S at work.
•    Perform all duties and responsibilities mentioned in the business SOP.
•    Compliance with health and safety requirements of the company and preventing any harm to the environment.
•    Learning and development by upgrading themselves with new technology, work procedures, time standards and relevant technical know-how to maintain or improve work productivity and quality.


Required Skills to be successful
•    Knowledge of Body parts and general mechanical components of repair of Body & Paint .
•    Strong communication and interpersonal skills able to drive best practices and productivity.

About the Team
You will work in Body & Paint  Business reporting to Reception Supervisor .
What equips you for the role

•    Diploma / Degree in Engineering (Mechanical/ Automobile)

•    3-6 years in a reputed workshop as B&P Service Advisor

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.