UAE National, Patient Relations Supervisor, Full & Part Time, HealthHub, Dubai

Job Requisition ID: 177516 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Lead patient experience. Support frontline teams. Grow your career with Al‑Futtaim.

Al‑Futtaim Health is inviting Emirati nationals with a valid family book to join our HealthHub Clinics as a Patient Relations Supervisor. 

This opportunity is open exclusively to UAE Nationals as part of our continued commitment to Emiratisation and developing local leadership talent within healthcare services.

As a Patient Relations Supervisor, you will play a key role in overseeing front‑office operations, supporting Patient Relations Executives, and ensuring consistent, high‑quality service delivery across clinic locations throughout Dubai.

Work Pattern

Full‑time or part‑time opportunities available.
Minimum of 30 hours per week, spread over 5 working days.
Clinic‑based roles across various HealthHub locations in Dubai.
Rostered schedules aligned with clinic operations.

Your Impact

Ensure a welcoming, professional, and patient‑centred experience at clinic level.
Support smooth front‑office operations and efficient patient flow.
Lead and guide Patient Relations Executives to deliver service excellence.
Contribute to patient satisfaction, complaint resolution, and service improvement.
Strengthen trust and engagement between patients, clinic teams, and the organisation.

Key Responsibilities

Supervise day‑to‑day activities of Patient Relations Executives at assigned clinics.
Provide hands‑on support and act as floor supervisor to ensure service standards are met.
Monitor performance, waiting times, patient complaints, and service quality indicators.
Support the Unit In‑Charge in front‑office operations and administrative functions.
Ensure patient enquiries are converted to services in line with business targets.
Oversee patient satisfaction surveys, analyse feedback, and share insights with management.
Prepare and review reports, dashboards, and operational statistics as required.
Support staff rostering, coverage planning, and operational effectiveness.
Identify training needs and support staff development initiatives.
Support the implementation of systems, tools, and initiatives that enhance patient experience.
Handle escalated patient concerns with professionalism, empathy, and effective resolution.

Why Emirati Patient Relations Supervisors Choose HealthHub

Serve your community by shaping positive patient experiences across Dubai.
Develop leadership and supervisory skills within a structured healthcare environment.
Work closely with clinic management and patient experience teams.
Gain exposure across multiple clinics and operational settings.
Access career growth opportunities within Al‑Futtaim Health and the wider Group.
Competitive compensation, health and life insurance, and generous leave benefits (pro‑rated for part‑time roles).

Who You Are

Emirati national with a valid family book (mandatory).
Bachelor’s degree is required; a degree in business administration or management is an advantage.
Proven experience supervising or leading administrative or patient‑facing teams.
Strong background in customer service, front‑office, or patient relations roles.
Excellent communication skills in Arabic and English.
Confident in handling patient feedback, complaints, and service recovery.
Strong leadership, organisational, and decision‑making skills.
Empathetic, professional, and committed to service excellence.
Comfortable working across different clinic locations in Dubai.
Able to commit to a minimum of 30 hours per week across 5 working days.

Ready to make an impact?

Join a healthcare organisation where patient experience matters and your leadership makes a difference every day.
Apply now and help us deliver exceptional patient journeys across HealthHub Clinics in Dubai.

About Al-Futtaim Healthcare

We Hear Your Ambition.
For over 90 years, the Al-Futtaim Group has been bringing the world’s leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through HealthHub Clinics by Al-Futtaim, its multi-speciality chain of more than 20 clinics in Dubai with over 25 specialties offering the right combination of advanced diagnostics, proven medical expertise and specialised services. 
What gives our clinics an edge is that as a part of the Al-Futtaim Group, you can expect world-class quality standards, with access to the best medical services and facilities within a healing environment. It’s a new way of healthcare that’s designed to meet a patient’s needs with a complete range of smart healthcare solutions. As testimony to this, only recently, we’ve earned a rare milestone of being the only primary healthcare network in the UAE to receive the Gold Seal by a reputed international body: Accreditation Canada.   
As trusted partners to health, we at HealthHub Clinics adopt evidence-based learning that enables us to listen to our patients more carefully. It helps us in treating the cause and not just the symptoms, while applying global best practices to ensure quality of care for every family member. Most of all, we adopt a patient-centric approach to healthcare that is reflected in the promise of our core belief: “We Hear You.”