UAE National Job Opportunity in Customer Relations role | Al-Futtaim Logistics | Jebel Ali

Job Requisition ID: 173964 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Join Al-Futtaim and Shape the Future of Customer Excellence | 🌱 Fresh Graduates Welcome!

Are you an ambitious UAE National looking to grow your career in data management, customer experience, and business operations?
Al-Futtaim Logistics is seeking a motivated CRMQ Administrator (Customer Relation Management and Quality) to support our customer relationship, quality, and service functions across the business.
This is a great opportunity for UAE Nationals who want to gain hands on experience in CRM systems, service quality, reporting, and cross-functional coordination within a leading organization.

Overview Of The Role
As a CRMQ Administrator, you will play a key role in keeping our customer data accurate, supporting CRM processes, and ensuring smooth coordination between business units. You will work closely with CRM Executives, Quality Analysts, and internal teams to deliver great customer experience and efficient service.

🚀 What You Will Do
•    Maintain and update customer records and CRM data
•    Consolidate customer relationship information (complaints, visits, analytics, communication logs)
•    Follow up on CRM enquiries and ensure timely updates
•    Support quality functions with reports, documentation, and tracking
•    Assist with supplier registration and customer enquiries
•    Prepare training documents, presentations, and process guidelines
•    Admin support for Cargowise and other operational systems

🎓 Who We’re Looking For
UAE Nationals with:
•    Bachelor’s degree (Industrial Engineering, Logistics, Business, or related fields preferred)
•    2+ years of experience in data management, logistics, or operations.
•    Strong MS Office skills (Excel, PowerPoint, Word)
•    Good analytical skills and attention to detail
•    Strong communication skills and customer service mindset
•    A proactive, responsible, and team-oriented attitude
🌱  Fresh graduates with great potential and willingness to learn are also encouraged to apply!

🌟 Why Join Al-Futtaim?
•    Work with one of the UAE’s most trusted and admired organizations
•    Gain hands-on experience with global systems and processes
•    Grow your skills with continuous learning and development
•    Be part of a supportive team that values Emirati talent and career progression

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.