UAE National I Insurance Assistant - Life/Medical Call center I Dubai | Financial Services| Orient I

Job Requisition ID: 177394 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Job Description:

The Call Center Executive is responsible for handling inbound and outbound customer interactions, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction through effective communication and service delivery.

What you will do 

• Handle incoming and outgoing calls in a professional and timely manner
• Respond to customer inquiries, complaints, and requests efficiently
• Provide accurate information about products, services, and processes
• Resolve customer issues or escalate to the relevant department when required
• Follow up with customers to ensure resolution and satisfaction
• Meet individual and team performance targets (KPIs)
• Adhere to company policies and quality standards

Required Skills to be successful 

• High school diploma or equivalent (Bachelor’s degree preferred)
• Proven experience in a call center or customer service role is an advantage
• Excellent communication and interpersonal skills
• Ability to handle pressure and manage time effectively
• Basic computer knowledge and familiarity with CRM systems

What equips you for the role

• Customer focus
• Communication skills

About Orient Insurance PJSC

Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia and Bahrain.