UAE National Aftermarket Consultant | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 173203 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

We are looking for a motivated UAE National to join our Power & Industrial Products Division (FAMCO) as an Aftermarket Consultant. This onsite position based in Dubai Investment Park (DIP) offers an exciting opportunity to work with leading industrial products and solutions, supporting our After Sales and Service operations for Ingersoll Rand (IR) equipment. You will play a key role in ensuring customer satisfaction, workshop efficiency, and long-term business growth across the Oil & Gas and Industrial sectors

What you will do:

• Support the After Sales and Service operations for industrial products and equipment.
• Assist in managing customer requests, quotations, and service coordination to ensure smooth job delivery.
• Build and maintain positive relationships with customers, ensuring high levels of satisfaction and repeat business.
• Work closely with the service and workshop teams to ensure efficiency and timely completion of jobs.
• Identify potential business opportunities and contribute to achieving sales and service targets.
• Maintain accurate records, reports, and communication in line with FAMCO’s processes and standards.
• Stay updated on product knowledge, industry practices, and company policies.

Required skills to be successful:

• Bachelor’s degree in Mechanical or Electrical Engineering or a related technical field.
• Knowledge or interest in After Sales, Service Operations, or Industrial Products.
• Strong communication and relationship-building skills.
• Good organizational and problem-solving abilities.
• Proficiency in Microsoft Office; SAP knowledge is an advantage.
• A proactive and customer-focused mindset.
• Valid UAE driving license is preferred

About the team:

You will be part of the Power & Industrial Products Division, working with a dedicated and supportive team that values collaboration, learning, and excellence. Led by the National After Sales Manager – IP Division, the team focuses on providing the highest level of customer service and technical expertise across FAMCO’s industrial product range.

What equips you for the role:

• A strong interest in the industrial and service sector and eagerness to learn.
• Excellent communication, coordination, and teamwork skills.
• A results-driven attitude with a focus on delivering quality service.
• Enthusiasm for building customer relationships and contributing to business growth.
• Ability to work effectively in a structured, fast-paced environment

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.