Technical coordinator | Al Futtaim Engineering | Building Products

Job Requisition ID: 157449 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The employee is responsible to handle all aspects of back office operations at the BPD division. This includes pre-sale activities such as inquiry register, qualification submittal, technical selection, quotation preparation, sample submittal as well as post-sale activities such as coordination with the commercial executive for client registration, delivery follow up, and complaints handling. The employee is also in charge for all after-sales activities related to spare parts quotations, sales, orders, stocking and delivery as well as client management.

Job Context:

The employee must work closely with the Sales team and the commercial team to ensure timely operations and deliver of quotations, materials on time.

The employee should implement and handle best practices to the business and the individual must demonstrate broad interpersonal skills in dealing with all internal departments, customers, vendors and principals

What you will do:

• Pre-Sales Operations
• Registering all inquiries
• Technical selection of product
• Company prequalification preparation
• Cost sheet preparation 
• Quotation preparation 
• Coordinate samples preparation and delivery to site
• Coordinate with the sales team, and provide all needed support that enable them to qualify and secure orders
• Number and value of quotations submitted on time per month
• Value of projects won by supporting the sales team to secure sales orders
• Post Sales Operations
• Ensure Timely creation of sales orders by commercial executive
• Client registration follow-up 
• Client Payment follow-ups
• Coordination with commercial team for logistics from A to Z to ensure timely deliveries on projects
• Timely delivery of orders onsite
• Number of customer delivery complaints
• Spare Parts Operations 
• Ensuring that spare parts are stocked in sufficient amounts 
• Handling inquiries of spare parts, providing technical solution and preparing quotations for the same
• Annual sales value of spare parts
• Timely delivery of spare parts orders onsite
• Number of customer spare parts complaints

Required Skills to be successful:

Job-Specific Skills:

• Excellent analytical skills
• Very good planning & organizing skills
• Commercial/ Business acumen.
• Good client management and complain resolution skills

Behavioural Competencies :

• Must hold values of respect, Integrity, collaboration and Excellence.
• Punctual motivated, highly organised and result oriented.
• Emotional stability and adaptability, accountability and able to work under pressure

What equips you for the role:

Minimum Qualifications and Knowledge:

• Bachelors Degree
• Technical knowledge of Sanitary ware with ability to specify and select products to match with project requirements
• Advance users of MS Office
• Knowledge of SAP an added advantage.
• Excellent communication skills
• Excellent organizational skills

Minimum Experience:

• 5+ years of experience in Sanitary works in a similar role.

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.