Technical Support Engineer | Al-Futtaim Automotive | Abu Dhabi

Job Requisition ID: 182673 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

We are currently building a strong pool of talent for future Technical Support Engineer opportunity in Abu Dhabi.

As a Technical Support Engineer, you will provide advanced diagnostic and technical support for electric and plug-in hybrid vehicles. You will act as a key point of contact for complex technical and electrical concerns, supporting service locations remotely and through field visits to ensure accurate diagnosis, effective repairs, and an improved customer experience.

What You Will Do

• Provide diagnostic support for complex technical and electrical vehicle concerns.
• Validate reported technical issues and recommend suitable repair solutions.
• Deliver remote technical assistance to service teams.
• Conduct field visits when hands-on technical support is required.
• Prepare and submit detailed technical and quality reports.
• Follow up on technical cases until an appropriate resolution is achieved.
• Escalate unresolved or critical technical issues to the relevant stakeholders.
• Analyse failed components and coordinate their submission for further investigation when required.
• Provide on-the-job coaching to technicians to support quality repairs and Fix It Right performance.
• Ensure the availability of relevant technical literature, service bulletins, software-update equipment, and special tools.
• Support service teams in applying modern diagnostic and repair methods.

Required Skills to Be Successful

• Strong knowledge of automotive electrical and electronic systems.
• Advanced diagnostic and troubleshooting capabilities.
• Sound knowledge of onboard diagnostic systems and modern vehicle technology.
• In-depth understanding of electric vehicle components and powertrain systems.
• Familiarity with modern automotive diagnostic tools and repair methods.
• Ability to prepare clear and accurate technical reports.
• Strong analytical, planning, and organisational skills.
• Effective communication, coaching, and team-building capabilities.
• Ability to apply new technical knowledge and concepts in a changing automotive environment.
• Customer-focused approach with a strong commitment to repair quality.

About the Team

You will be part of a professional aftersales technical support team focused on diagnostic excellence, repair quality, and customer satisfaction. You will work closely with technical managers, service locations, technicians, and other stakeholders to resolve complex vehicle concerns and promote a strong quality-service culture.

What Equips You for the Role

• Diploma or equivalent qualification in Mechanical Engineering, Electrical Engineering, or a related technical discipline.
• Extensive specialised training in electric vehicle technology may be considered.
• IMI Electric/Hybrid Vehicle Level 3 or Level 4 certification would be an advantage.
• At least six years of experience in automotive service and repair, including a minimum of three years as a Master Technician within dealer service operations or an equivalent environment.
• Strong knowledge of automotive electronics, onboard diagnostics, and new-generation vehicles.
• Practical understanding of electric and plug-in hybrid vehicle systems.
• Proven experience in technical diagnosis, troubleshooting, and repair support.
• Strong leadership, analytical, communication, planning, and coaching skills.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.