Technical Advisor - Electric Vehicle | Al-Futtaim Automotive | BYD UAE

Job Requisition ID: 179864 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide.
 
As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility.

Overview of the Role

We are looking for an experienced Technical Advisor to serve as the BYD technical expert within our workshop operations. In this role, you will provide advanced diagnostic support to Service Advisors and Technicians, ensuring vehicle concerns are accurately diagnosed and resolved right the first time. You will interact directly with customers to understand and verify vehicle symptoms, conduct road tests where required, and guide technicians through complex repair processes. Your expertise will play a key role in delivering exceptional customer experiences, improving workshop efficiency, and strengthening brand reputation through first-time-fix excellence.

What You Will Do

Customer Interaction

• Engage directly with customers to understand and verify advanced vehicle concerns.
• Conduct vehicle inspections and road tests to accurately confirm reported symptoms.
• Clearly communicate diagnostic findings and repair solutions to customers.
• Build customer confidence through professional technical consultation and effective concern resolution.
• Contribute to enhanced customer satisfaction and loyalty by ensuring first-time-fix outcomes.

Vehicle Warranty Repair Management

• Ensure all warranty repair processes are followed in accordance with principal and manufacturer guidelines.
• Review and validate warranty approval reports submitted by diagnostic technicians, ensuring accuracy and completeness.
• Ensure timely submission of supporting documentation required for warranty claims.
• Analyze technical reports and communicate outcomes to workshop teams.
• Act as the workshop's technical leader, providing coaching and guidance based on information received from Head Office and the Principal.

Diagnostic Tools & Equipment

• Ensure all diagnostic tools and equipment are available, operational, and updated according to distributor and manufacturer standards.
• Monitor and maintain workshop diagnostic equipment to ensure maximum reliability and efficiency.
• Conduct regular audits of diagnostic tools and equipment to support operational excellence.

Risk Management

• Ensure full compliance with HSSE, 5S, and workplace safety standards.
• Adhere to all Standard Operating Procedures (SOPs), technical bulletins, and memorandums issued by Head Office and/or the Principal.
• Promote a safe, organized, and efficient work environment.

Training & Development

• Partner with the Al-Futtaim Automotive Talent Centre (AATC) to assess and develop diagnostic technicians.
• Support capability-building initiatives aligned with Head Office and Principal standards.
• Identify development opportunities through performance and work-output analysis.
• Deliver on-the-job training, coaching, and technical mentoring to workshop technicians.
• Foster a continuous learning and improvement culture within the workshop.

Required Skills to Be Successful

• Advanced vehicle diagnostic and troubleshooting expertise.
• Strong customer engagement and technical consultation skills.
• Excellent analytical and problem-solving abilities.
• Continuous improvement mindset with a passion for technical excellence.

What Equips You for the Role

• Degree or High School Diploma in Automotive Technology or a related field.
• IMI or equivalent EV/PHEV certification is preferred.
• Valid UAE Driving License (mandatory).
• Minimum 5 years of experience within an automotive dealership workshop environment.
• At least 2 years in a similar Technical Diagnostic role, or Minimum 3 years as a Diagnostic Master Technician.
• Excellent verbal and written communication skills in English.
• Arabic language skills are highly preferred.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Additional Internal Information:

• Reports to:Workshop Supervisor
• Band: E

Note:-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
You must inform your HRBP in confidence of your application.
Please note that this vacancy may be advertised externally in the next week so apply without delay.