Technical Advisor | Al-Futtaim Automotive | Electric Mobility

Job Requisition ID: 179517 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide. As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility. 

We are looking for a Technical Advisor to join our BYD Aftersales team across various locations in the UAE. This role is responsible for providing expert technical guidance during advanced vehicle diagnostics, supporting service advisors and technicians, and ensuring complex customer concerns are accurately identified and resolved the first time. The successful candidate will play a key role in improving workshop efficiency, customer satisfaction, and brand confidence through strong technical expertise, clear communication, and hands-on diagnostic support.

What you will do:
•    Support service advisors during customer intake for advanced diagnostic cases by confirming reported symptoms and clarifying technical concerns.
•    Conduct road tests and observations with customers where required to accurately understand and replicate vehicle issues.
•    Provide hands-on technical support to diagnostic technicians throughout the repair process to ensure accurate and efficient resolution.
•    Review and support warranty repair processes, ensuring reports and supporting documents are completed correctly and in line with principal requirements.
•    Ensure diagnostic tools and equipment are available, updated, calibrated, and maintained according to distributor and principal guidelines.
•    Collaborate with technical, warranty, branch, and training teams to improve repair quality, process compliance, and workshop performance.
•    Coach and support technicians through technical information sharing, on-the-job guidance, and continuous improvement practices.
•    Follow HSSE, 5S, SOPs, and principal standards to maintain a safe, compliant, and high-quality workshop environment.

Required skills to be successful:
•    Strong technical diagnostic capability within an automotive workshop environment.
•    Ability to identify, replicate, and resolve complex vehicle faults accurately and efficiently.
•    Good understanding of warranty repair processes, technical reporting, and principal standards.
•    Hands-on experience using diagnostic tools and workshop equipment.
•    Strong communication skills in English; Arabic language skills are highly preferred.
•    Customer-focused approach with the ability to explain technical concerns clearly and professionally.
•    Problem-solving mindset with strong attention to detail.
•    Ability to work under pressure in a fast-paced, multicultural workshop environment.
•    Continuous improvement mindset with the ability to coach and support technicians.

About the team:
You will be part of the BYD Aftersales team, working closely with the Workshop Supervisor, Service Advisors, Workshop Controller/Planner, Diagnostic Master Technicians, Technical Support Engineer, Technical Support Manager, Warranty Team, Distributor Operations Team, and Al-Futtaim Automotive Talent Center. The team is focused on delivering high-quality technical support, improving Fix It First Time performance, enhancing customer experience, and maintaining strong brand standards across the UAE network.

What equips you for the role:
•    High school qualification in automotive or a related technical field.
•    IMI or similar EV/PHEV certification is preferred.
•    Valid UAE driving license is mandatory.
•    Minimum 5 years of overall automotive dealership workshop experience.
•    At least 2 years of experience in a similar Technical Advisor role, or 3 years of experience as a Diagnostic Master Technician.
•    Experience supporting advanced diagnostics, technical reports, warranty approvals, and technician coaching.
•    Previous experience with electric or hybrid vehicles is an advantage.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.