Technical & Warranty Manager | Al-Futtaim Automotive - BYD | Riyadh

Job Requisition ID: 178093 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

The Technical & Warranty Manager will head the Technical and Warranty function for BYD & Denza brands in KSA, leading diagnostic excellence, warranty governance, technical training direction, and OE technical liaison. The role is critical to safeguarding customer experience, controlling warranty cost, and ensuring full alignment with Ministry and OE technical standards. As BYD & Denza scale across the Kingdom, this position underpins service quality, brand credibility, and Aftersales profitability.

What You Will Do

Technical Operations

• Lead the technical function for BYD & Denza across all KSA branches, covering EV and ICE platforms.
• Direct diagnosis and resolution of complex technical issues escalated from workshops, including high-voltage and battery-related concerns.
• Define and govern technical standards, repair procedures, and special tooling requirements across the network.

Warranty Management

• Own end-to-end warranty governance: claim quality, approval cycles, recovery rates, and rejection management.
• Drive warranty cost control through root-cause analysis, claim validation, and prevention of leakage and abuse.
• Manage warranty budget, accruals, and monthly reporting to Aftersales and Finance leadership.

OE & Principal Engagement

• Act as the senior KSA technical interface with BYD HQ for product issues, field actions, technical bulletins, and warranty policy.
• Lead campaign and recall execution, ensuring full compliance and timely closure.
• Escalate field-level concerns to OE with proper data, repair history, and impact analysis.

Regulatory & Compliance

• Ensure full compliance with Ministry (MoCI, SASO) and other regulatory requirements applicable to vehicle technical operations and warranty.
• Maintain documentation and audit readiness for OE, regulatory, and internal audits.

Customer Experience

• Resolve escalated customer technical complaints with focus on first-time-right and customer retention.
• Partner with Customer Relations and Service to reduce repeat repairs and improve fix-right-first-time KPIs.

Training & Capability Building

• Direct the technical training agenda in coordination with OE and the Aftersales training function.
• Develop the technical career path for diagnostic technicians, master technicians, and EV specialists.

Reporting & Analytics

• Deliver monthly Technical & Warranty performance reviews including top failures, cost trends, and recovery performance.
• Build dashboards tracking warranty KPIs, technical escalations, and field action closure rates.

Required Skills to Be Successful

• Deep technical and diagnostic capability across modern automotive platforms, with strong EV/high-voltage exposure
• Proven warranty governance experience, including OE claim management and cost recovery
• Strong knowledge of KSA Ministry requirements (MoCI, SASO) and regional regulatory frameworks
• Customer-centric mindset balanced with commercial discipline
• Strong analytical, reporting, and presentation skills
• Stakeholder management with OE HQ, dealer network, and regulators
• Leadership of technical teams across a multi-site network

What Qualifies You for the Role

• Bachelor's degree in Mechanical, Automotive, or Electrical Engineering. EV-related certifications strongly preferred.
• 12–20 years of experience in automotive Technical and Warranty functions, with proven HQ-level leadership exposure.
• Direct experience managing warranty operations with an OE principal, including claim administration and recovery.
• Strong familiarity with KSA regulatory and Ministry technical requirements.
• Prior experience with EV brands or Chinese OE technical environments is a strong advantage.
• GCC market experience preferred.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.