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Government Services Team Leader (UAE National) | Corporate HR | Dubai, UAE

Date: 28-Dec-2021

Location: AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 114510 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.



Key Accountabilities



  • Lead, develop and retain the Immigration team in Government Services.


Operational Excellence

  • Together with the Head of Government Services, manage the Immigration related activities for Al-Futtaim’s businesses in the UAE. Attend to in-person activities with the Government or other third parties as and when required.
  • Ensure process efficiency and employee experience are at the heart of the Immigration team’s service delivery and process management.
  • Ensure full compliance to local labour laws and Group AFG policies and guidelines.
  • Design streamlined processes for a seamless integration between Government Services and operational departments such as Onboarding, Offboarding and the Contact Centre.
  • Together with the Head of Government Services, liaise with counterparts in other MENA countries to drive alignment and best practices in service delivery, efficiency and employee experience.
  • Deliver transactional and standard HR services in a timely manner and in line with the SLA.


Service Partnering / Customer Intimacy

  • Act as a trusted service partner to ensure customer intimacy, and guide the business stakeholders and HR Business Partners as per their requirements and best practice.
  • Act as change agent and facilitate change management and transition management, especially concerning scaling the business through expansion, business development and growth.


Policies and Procedures  

  • Identify policy improvements and provide recommendations to the Management for implementation. Provide solutions to employees and managers as per company HR policies and procedures.
  • Ensure that compliance to HR policies is maintained; review and strengthen internal controls and procedures; and provide guidance to leadership teams on process and governance.


Government Relations

  • Together with the Head of Government Services, manage governmental relations affairs; design and implement an efficient set of processes together with relevant internal stakeholders, and propose solutions on complex matters to businesses related to government matters.


Analysis and Reporting

  • Provide support for collating, analysing and visualising relevant HR- and business data, in order to enable effective data-supported decision-making by HR leaders and the business.
  • Work with the Head of Government Services and the Group HRIS team on any HR analytics and reporting projects and activities that are relevant to the area of Government Services.


HR Technology and Innovation

  • Work with the Head of Government Services and the Group HRIS team on relevant HR technology implementations.
  • Drive innovation in the Government Services practices through the use of bots, cloud-based technology and artificial intelligence, among other available and current tools.


Minimum Qualifications and Knowledge:

  • Human Resources or other relevant Business Management Degree desirable
  • CIPD qualification desirable


Minimum Experience:

  • Must have a minimum of 3-5 years Human Resources Operations / Shared Services management experience, preferably with Government Services / Relations operations. Experience from related industries preferred.
  • Must have analytical and data management abilities.
  • Must have knowledge of local laws and regulations concerning the labour market.
  • Enhanced computer skills using recent MS Office suite. Experience with HR technology, preferably with SAP SuccessFactors Employee Central or SAP HCM; Oracle Fusion or Oracle E-Business Suite, or Workday, is desired.



We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.