Sr. Service Supervisor Applied HVAC System | Retail | OMASCO | Oman

Job Requisition ID: 178979 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Ensuring overall customer satisfaction by providing excellent service experience, with optimum the operational cost.

What you will do:-

Description of Accountability:

Managing AMC service to the customers.

• Timely Providing Periodic Service to Customer.
• Ensures the assets are regularly maintained, reducing the risk of unexpected breakdowns or downtime
• Co-ordinate with Customer, Technicians, and other team members for attending and resolving the complaints within prescribe timeframe.
• Update the progress of work to customer and other relevant parties.

Business Development

• Ensuring 95% of customers to be retain.
• Generating New AMC Business
• Generating Revamp Business

Quality prospective:

• Ensure the Maintain Service highest quality level and zero repetition.
• Raising and discussing Epidemic Failures with OEM and Line Managers
• Monitoring the performance of team members and encourage them to do better and to take bigger responsibilities.
• By guiding them or suggesting

Others:-

• Spare Parts Planning & forecast.
• Raising PARTS request and ensuring to get issue to team with in time.
• Keep a track for Pending Parts and reviewing with Parts team for arranging them.
• Ensuring returns of defective parts to Store within 3 days of repair carried out.
• Keeping track of the same and review once a week with team.
• Escalate pending Parts more than 7 days to Superiors.

Required Skills to be successful:

• Customer-focused approach with quality orientation
• Effective communication and coordination skills
• Problem-solving and analytical ability
• Ability to manage multiple priorities and meet deadlines

What equips you for the role:

Diploma /Graduation in Mechanical Engineering in relevant field

10-15 years of experience in commercial and industrial Air-condition systems

Strong knowledge of commercial and industrial HVAC systems.

Experience in installation, testing, commissioning, operation, maintenance and troubleshooting of HVAC systems, including chillers, package units, AHUs, FAHUs, DX systems, VRF systems, and associated controls.

Knowledge of English written and spoken.

Having good customer handling skills 6. Should have valid Oman Driving License.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…