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Sr. Operations Manager | Dubai Festival Plaza | AFGRE | UAE

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Date: 02-Jan-2019

Location: AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: [[32515]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

Job Title:                             Sr. Operations Manager

Reports to:                          Asset Manager

Direct Reports:                    2

Department:                        Mall Management

Location:                             Dubai Festival Plaza (DFP), Jebel Ali, Dubai UAE



Responsible for the efficient and best in class Customer Experience delivery, Tenant Relations and Project Management for the mall, with emphasis on quality service standards, efficient management and safety for all stakeholders.  To be the key point of contact with the Development Team, liaising between Mall and Projects work through multi-million dirham property opening. To act as In-charge in absence of the Asset Manager in all respects.



Development Program Coordination:

  • Management of planned, reactive and incidental works delivery for safety, traffic, housekeeping, waste management and pest control, customer experience, tenant relations.
  • Responsible for coordinating mall operating requirements over the duration of the current expansion project.
  • Responsible for communicating project timelines to all relevant team members.

Proactive Energy Management:

  • Drive Centre Sustainability Program, in conjunction with relevant stakeholders, including energy conservation, waste management initiatives

Asset Management/Capital Expenditure:

  • Indirectly negotiate and recommend procurement of capital assets aligned to the budget ensuring new assets being brought into operations are entered onto pre-planned maintenance program and subject to QA procedures

Mall Marketing and Specialty Leasing events: (Indirect involvement)

  • Review Specialty leasing concepts in conjunction with the Specialty Leasing Manager in terms of mall operation.
  • Review execution of marketing activities in and outside the asset as per operation guidelines.


  • Local Authorities: Coordinate with Police, Civil Defense, and Dubai Municipality & City management for site wide requirement.
  • Development: Coordinate closely with development through the mall redevelopment with a focus on customer service, safety and flexibility to deliver the redevelopment in an operating mall. Ensure operating procedures in place through a redevelopment,
  • Tenants: Responsible for the coordination and communication with tenants with respect to operational requirements; job request procedures
  • Tenants (Retail Fit-outs):  Liaise closely with AFGRE retail delivery team for the proactive and safe delivery and exits of retailers

Standard of Tenants Premises:

  • Responsible for safety checks on all electrical boards, installations and fire-fighting systems.


  • Prepare routine and ad hoc reports, with the objective of keeping the management informed about all issues relating to operations of mall and taking necessary action thereof.
  • Prepare monthly financial analysis for operations for the Retail Operation monthly report.

Staff Management:

  • Responsibility for management of the staff recruitment, selection, training/development and succession planning.

Duty Management:

  • Responsible for the organisation & implementation of Duty management.



Comply with and use of organisational procedures and policies governing Operations and Customer service procurement in strict accordance with the DOA limits.



Minimum Qualifications and Knowledge:

University Graduate in any discipline preferred Bilingual (English and Arabic speaking skills desirable)


Minimum Experience:

5-7 years’ relevant experience in a shopping mall/hotel especially with back ground in project management, customer service and  authority relationships.

Direct involvement in leasing or specialty leasing an asset.


Behavioural Competencies:

  • Teamwork across multiple disciplines and levels of management
  • Effective leader, communicator and trainer
  • Professional Knowledge
  • Conflict management
  • Organisational understanding to drive desired outcomes.
  • Personal Leadership

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.