VCM/Floor Supervisor | Retail | Zara | Siam Paragon

Job Requisition ID: 174851 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Visual Commercial Supervisor works closely with the Commercial Manager to enhance the store's image and commerciality through effective visual merchandising and commercial planning. This role is pivotal in driving product promotion, ensuring high standards of customer service, managing product levels, and addressing operational challenges. The Visual Commercial Supervisor also supports colleague training and development, contributing significantly to the store's overall performance.

Visual

• Merchandise the store in accordance with company guidelines.
• Promote new product lines effectively.
• Support the commercial manager in identifying and executing creative visual ideas.
• Use in-store props and mannequins appropriately to enhance visual appeal.
• Stay updated on latest fashion trends and provide feedback on competition activity.
• Master and utilize the Merchan app daily.

Commercial

• Develop a deep understanding of Gestion Retail app.
• Analyze daily information and react accordingly.
• Plan commercial and visual activities on a daily/weekly/seasonal basis.
• Manage different commercial issues such as delivery delays and event adaptations.
• Collaborate with the operational team to ensure best RFID practices.
• Monitor daily product replenishment and maintain high image standards.
• Conduct competitor analysis and provide product feedback.
• Control product levels in the store and communicate needs to senior management.
• Manage all product-related procedures and reports (e.g., Delivery app, RFID reports).

Customer Service

• Provide high customer service levels within the store and follow service action plans.
• Support customer service with product knowledge on new arrivals and replenishment.
• Offer alternatives to customers and resolve queries, referring to senior management as needed.

Training & Development

• Participate in training and development of commercial colleagues.
• Support management in training new starters.
• Inform and develop team product knowledge during morning meetings, covering novelties, promos, and trends.

Health & Safety

• Ensure good housekeeping throughout all store areas and communicate accidents to senior management.
• Identify risks to employees and customers and apply safe work practices and company procedures.

• Visual merchandising expertise within retail.
• Strong interpersonal and communication skills.
• Proficiency in commercial and analytic applications (e.g., RFID, Merchan app).
• Team management and leadership skills.

• Experience in visual merchandising within the retail sector or related field.
• Strong team management and leadership skills.
• Creative thinking and visual flair with a passion for fashion.
• Proficiency in numeric and analytic skills.
• Demonstrated ability to handle pressure and manage time efficiently.
• Excellent communication and interpersonal skills.
• Commitment to delivering exceptional customer service.
• Ability to identify problems proactively and resolve them.
• Flexibility and problem-solving capabilities.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…