Operation Supervisor | Retail | Zara | Bangkok

Job Requisition ID: 176748 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Operations Responsible is tasked with overseeing all aspects of store operations, emphasizing back-of-house management including delivery processes, standards, and replenishment practices. The role involves planning and organizing the stockroom while maintaining RFID devices in cooperation with the Commercial team. Key responsibilities include executing stockroom initiatives to manage capacity issues, managing delivery productivity, and supporting store security to minimize losses. The role also focuses on employee training and development, compliance with company SOPs, and ensuring health and safety standards are met. Strong communication with various teams is vital to drive operational efficiency and address maintenance issues.

General

• Take full responsibility for all aspects of store operations, focusing on management of the back of house including delivery processes and productive standards.
• Organize and maintain the stockroom according to standards, optimizing layout and efficiency.
• Oversee RFID devices and practices, ensuring proper use and collaboration with the Commercial team.
• Plan and implement stockroom initiatives to address and resolve capacity issues.
• Manage delivery productivity to align with company targets, overseeing the complete delivery process and responding to unexpected circumstances as necessary.
• Support the management team in implementing security measures to minimize stock loss and develop action plans as needed.
• Organize ZARA Online storage within the store, ensuring proper management and efficiency.
• Develop team schedules to ensure maximum coverage across all store sections.

Communication & Coordination

• Actively communicate with the General Services team to report and resolve maintenance issues.
• Engage in regular and effective communication with DM operations.
• Participate in employee performance reviews and work on development plans.

Training & Development

• Identify potential operational talents within stores and communicate these with store managers and HR.
• Create and implement training plans to improve operational skills according to the Career Development Plan (CDP).

Standards & Compliance

• Ensure the store is resourced according to legal compliance standards, with all staff fully trained and knowledgeable.
• Keep employees updated on Standard Operating Procedures (SOPs) and compliance issues.
• Conduct store self-assessment audits and devise action plans with the management team to ensure compliance with internal audit reports.

Health & Safety

• Maintain good housekeeping throughout the store, addressing risks to employees and customers and promoting safe work practices.

• Retail operations management experience.
• Training and development capability.
• Leadership and motivational skills.
• Knowledge of compliance and health & safety standards.

• At least 3 years of experience in retail operations.
• Proficiency in managing the full training cycle, including conducting in-person training activities.
• Motivational skills to lead employees towards achieving sales quotas.
• Solid leadership and team management capabilities.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…