UAE National - Receptionist | Al-Futtaim Automotive | Global Aftersales | Body Shop

Job Requisition ID: 175302 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

The receptionist plays a crucial role in ensuring customer satisfaction by receiving clients in a professional and pleasant manner. They are responsible for managing customer queries and complaints in adherence to company policies. The role demands excellent customer focus, a positive attitude, and teamwork to maintain a safe and clean reception area. Success in this role is measured by compliance with established work standards and procedures, and contributing to team efforts and organizational improvement activities.

What You Will Do:

• Provide a high level of customer service by greeting customers pleasantly and professionally.
• Ensure strict adherence to customer query handling and complaints resolution policies.
• Collect necessary information from customers to open New Claims.
• Greet and welcome customers, explaining the current and next processes.
• Direct customers by maintaining employee and department directories and giving instructions.
• Execute assigned jobs according to established work standards, specifications, and required time.

• Observe professional decorum and hospitality with customers and co-employees.
• Maintain discipline in the service establishment and keep the reception area clean and safe.
• Perform duties as per business SOPs, ensuring compliance with Quality Management System.
• Carry out work safely, complying with health and safety standards to prevent harm to the environment.
• Keep up with new technology, work procedures, and relevant technical know-how.
• Attend all trainings identified and required for the role.
• Perform other tasks assigned by immediate superior or manager.

Required Skills To Be Successful:

• Customer service excellence.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks efficiently.
• Knowledge of office management and computer operations.

What Qualifies You For The Role:

• SSC or equivalent educational qualifications.
• 3-5 years of relevant experience in a reputed organization.
• Proficiency in computer operations, typing, and office management.
• Self-motivated with the ability to work in a team.
• Strong analytical skills and result-oriented approach.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.