Spare Parts Sales Supervisor | Al-Futtaim Automotive | Global Aftersales | Trade Point

Job Requisition ID: 170517 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role
Responsible for the strategic planning, execution, and optimization of sales and distribution for Genuine OEM parts, independent aftermarket programs, tyres, and batteries. This role oversees the operations of a designated Trade Point Counter (TPC) location, ensuring business efficiency, financial performance, and profitability. A key focus is expanding market share within the assigned territory through effective leadership and customer engagement

What You Will Do
• Lead and manage the Trade Counter location team, maintaining strong relationships with B2B independent workshops and B2C customers. Apply market insights to anticipate customer needs and strengthen stakeholder relationships through exceptional service.
• Collaborate with other Team Supervisors, the Regional Manager, and various ALAC departments to provide comprehensive product and service offerings.
• Deliver tailored product solutions to customers alongside the TPC team, offering expert consultation and support to enhance partnerships.
• Drive sales volumes, product mix, and profit margins across parts, tyres, and batteries by acquiring new clients and growing existing accounts.
• Oversee the onboarding process for new customers.
• Generate and present regular reports and performance forecasts to internal stakeholders.
• Ensure all customer complaints are handled promptly and effectively.
• Uphold sales discipline, including returns management, documentation compliance, and competitive intelligence.
• Ensure adherence to processes and regulatory compliance at the branch level.
• Manage day-to-day operations of the TPC location, including staff deployment, local marketing initiatives, and providing feedback to the Regional Manager

Required Skills To Be Successful
• Proven experience in spare parts sales within the automotive industry
• Strong background in sales and customer service
• Familiarity with parts catalogues
• Proficient in systems, preferably SA

About The Team
As a Trade Point Counter Supervisor, you play a pivotal role in driving parts sales at your location. Reporting directly to the Regional Manager, you will lead a team comprising Field Sales Executives and Parts Advisors. Success in this role requires outstanding stakeholder relationship management and a focus on delivering superior customer experiences

What Equips You For The Role
•  A Bachelor's or Master’s degree in a related field is preferred, though relevant industry knowledge and experience are considered more critical. 
•  A strong understanding of the UAE automotive market is essential for success in this position.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.