Service Technician- AC and Home Appliances | Oman

Job Requisition ID: 127364 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

JOB PURPOSE:
The objective of this position is to attend the service calls in Nizwa region for AC and Home Appliances. The purpose of the role is to ensure the best industry practices to be followed while getting the job card attended and also to get completed in stipulated time period.

KEY RESPONSIBILITIES:
Attending to the service calls as per the Job Cards and closing it to a successful completion.
Communicating with the customers at every stage of the Job Card. 
Following-up with vendors / customers for timely completion.  
Arranging spare parts as per  requirement from the spare parts team
Following up for non-available spare parts. 
Attending critical / VIP customer complaints with utmost sensitivity
Effectively utilisation of teams in the given territory.
Attending all complains without any escalation.
Ensure the Job card closure in system within the stipulated time period
Ensure the billing of completed Job Cards immediately.
Weekly reviewing of open Job cards and report to Service coordinator with remarks.
Generating out-warranty and AMC business  
Raise critical alarms when out of ordinary faults are seen.
Maintaining excellent relations with customers dealers and sales teams
Updating Job card status with sales team whenever required. 
Periodic dealer visits and submitting the report. 
Clearing the sub-contractors invoices if any on time. 
Reviewing sub-contractors performances monthly along with Service coordinator.
Monitoring, Controlling and Guiding Subcontractors for completion of Job Card.  

The purpose of this role is to improve customer service experience with OMASCO.

QUALIFICATIONS, EXPERIENCE, & SKILLS: 

1.    Air conditioning Refrigeration Diploma (3 years)/2 year trade Trade certificate course with at least 10 years of experience in trouble shooting, consumer durable service.
2.    Thorough hands-on knowledge Split/ Cassette/ Ducted / VRF / Package type Air-conditioners with trouble shooting.
3.    Thorough knowledge in attending to Washing machine / Water Cooler / Refrigerator related complaints . 
4.    English language mandatory. Having knowledge of Arabic will be added advantage.
5.    Person should be familiar with MS Office
6.    Having good customer handling skill 
7.    Should have valid Oman Driving License.  

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.