Service Manager | Al-Futtaim Automotive | FAMCO Qatar

Job Requisition ID: 169902 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
We are looking for a highly driven and experienced Service Manager to lead the aftersales operations of our Commercial Vehicles Division. The ideal candidate will be responsible for ensuring profitability, customer satisfaction, and operational excellence across multiple service branches. This role focuses on delivering outstanding workshop performance, parts sales, and team leadership, specifically within the commercial vehicles sector.

What you will do:

• Own and drive the service and parts performance for commercial vehicles across all assigned branches
• Set and monitor monthly and quarterly service targets in coordination with planning and finance teams
• Lead, coach, and motivate teams to achieve productivity, efficiency, and customer satisfaction goals
• Develop budgets and forecasts based on operational insights and market dynamics
• Ensure compliance with safety, environmental, and operational standards across workshop facilities
• Implement staff training, coaching, and performance management programs
• Maintain a strong communication flow between teams, customers, and internal stakeholders
• Collaborate with marketing to drive effective aftersales campaigns and service offers
• Build a succession plan to ensure future team strength and stability
• Ensure full compliance with company policies and procedure

Required skills to be successful

• Strong leadership and team management skills within a multi-branch service environment
• Analytical mindset with experience in KPI tracking, reporting, and workshop optimization
• Customer-centric approach to service delivery
• Deep understanding of aftermarket parts sales and workshop operations
• Clear communicator with excellent organizational skills
• Ability to drive change and implement continuous improvement initiative

About the team:
You will be part of a dedicated and performance-driven team. The team culture is built around ownership, accountability, and collaboration, with a strong emphasis on service quality and operational excellence. We value individuals who thrive in a dynamic environment and bring solutions-oriented thinking.

What equips you for the role

• Diploma or degree in Automotive Engineering, Business Management, or a related field
• Minimum of 7 years’ experience in aftersales management within the commercial vehicle sector (buses, trucks, or fleet vehicles)
• Technical and operational knowledge of workshop processes, service scheduling, and spare parts logistics
• Hands-on experience with Microsoft Office and aftermarket management systems
• Proven success in improving workshop performance and managing P&L responsibilit

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.