Service Coordinator | Al-Futtaim Automotive | Trading Enterprises

Job Requisition ID: 176423 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
We are looking for a detail oriented and proactive Service Coordinator to support our Aftersales operations across the UAE. In this role, you will ensure timely and accurate costing of repair orders, proper allocation of labour and parts, processing of Local Purchase Orders (LPOs), and efficient coordination of administrative tasks within the service center. You will play a key part in maintaining financial accuracy, workflow efficiency, and exceptional customer service delivery.

What you will do
•    Review repair orders, split labour and parts into appropriate jobs, and raise proforma invoices.
•    Ensure accurate charging to customers, applying discounts in coordination with the Aftersales Manager.
•    Maintain complete warranty documentation including photos, test results, diagnostic reports, and approvals.
•    Raise and track Local Purchase Orders (LPOs) for sublets and bought out items, including GR and invoice verification.
•    Process purchase requisitions through ARIBA and follow up on open POs.
•    Control WIP by ensuring timely closing of service orders and monitoring unreleased jobs.
•    Support administrative tasks such as attendance recording, stationery coordination, and proper filing of service records.
•    Compile incentive and overtime summaries for payroll processing.

Required skills to be successful
•    1–3 years of accounting, cost clerk or warranty administration-related experience, preferably within the automotive industry.
•    Graduate or Diploma in any discipline.
•    Strong understanding of basic technical concepts and automotive service processes.
•    Solid accounting knowledge with the ability to interpret and validate costing details.

About the team
You will be part of the Aftersales team and work closely with the Aftersales Manager, Service Advisors, Warranty teams, Parts Department, and Finance. The environment is collaborative, fast-paced, and customer-focused, with a shared goal of delivering operational excellence and high service standards across all our service centers.

What equips you for the role
•    Strong sense of responsibility, honesty, and teamwork.
•    Cultural sensitivity and the ability to perform effectively in a diverse work environment.
•    Computer proficiency and experience working with systems such as ARIBA.
•    Excellent attention to detail and ability to meet tight deadlines.
•    Strong coordination, communication, and organization skills.
•    Ability to work under pressure, maintain accuracy, and support cross-functional teams.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Additional Internal Information:

• Reports to: Aftersales Manager
• Band: D

Note:-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
You must inform your HRBP in confidence of your application.
Please note that this vacancy may be advertised externally in the next week so apply without delay.