Service Advisor - Multi Brand | Al-Futtaim Automotive | Auto Centers

Job Requisition ID: 180307 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role:

As a Service Advisor, you will be the first point of contact for customers visiting the workshop, acting as the vital link between customers and the service team. You will play a key role in building trust and confidence by delivering a professional, customer-focused experience while ensuring vehicles receive the highest standard of care and attention.

What You Will Do:

• Conduct a thorough inspection of customer vehicles upon arrival, accurately documenting any existing damage, discrepancies, or customer concerns. Ensure all customer requirements are clearly understood and recorded to facilitate efficient service delivery. 
• Oversee the smooth handover of serviced vehicles, ensuring customers are fully informed about the work completed and any recommendations for future maintenance.
• Maintain proactive communication with customers throughout the service process, ensuring timely vehicle delivery. Follow up after service completion to verify customer satisfaction, assess repair quality, and remind customers of upcoming maintenance requirements.
• Build strong customer relationships through clear, professional, and timely communication regarding service recommendations, repair estimates, approvals, and costs. Collaborate effectively with workshop foremen and technicians to ensure accurate information flow and service execution.
• Identify and validate customer concerns by assessing vehicle conditions and determining whether issues represent normal operating characteristics or require corrective action.
• Prepare accurate estimates for routine repair and maintenance work, explain costs clearly to customers, and manage negotiations professionally while ensuring transparency and customer satisfaction.

Required Skills to be Successful:

• Broad automotive knowledge with the ability to serve as a trusted advisor to customers.
• Ability to provide accurate, up-to-date technical guidance and respond confidently to customer inquiries.
• Strong understanding of vehicle operation, maintenance, diagnostics, and care.
• Thorough knowledge of preventive maintenance and breakdown prevention practices.

About The Team:

The role reports directly to the Reception Supervisor and forms part of a dynamic, customer-focused workshop team committed to delivering exceptional service and maintaining the highest standards of quality and customer satisfaction.

What Equips You For The Role:

• Diploma in Automobile Engineering, Mechanical Engineering, or a related technical discipline.
• Minimum of 3 years' experience in a reputable automotive workshop or dealership environment.
• Strong customer service and relationship management skills.
• Excellent communication, problem-solving, and interpersonal abilities.
• Ability to thrive in a fast-paced workshop environment while maintaining attention to detail and service excellence.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.