Service Advisor | Al-Futtaim Automotive | Global Aftersales

Job Requisition ID: 178817 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Service Advisor – Passenger Vehicles | Multiple Vacancies | Dubai, Abu Dhabi & Al Ain

Join our Aftersales team as a Service Advisor, where you will be the face of our organization and the key link between our customers and workshop operations.

In this role, you will create an exceptional end-to-end customer journey—building lasting relationships, ensuring transparency, and delivering a seamless service experience that drives both customer retention and business growth.

What You Will Do

• Deliver an outstanding customer experience by guiding customers through their entire service journey
• Build long-term relationships to drive customer loyalty and retention
• Upsell products and services responsibly to achieve revenue targets
• Identify customer concerns and ensure vehicles are repaired right the first time
• Coordinate closely with workshop teams to ensure timely updates and on-time delivery
• Clearly explain repairs, maintenance requirements, costs, and value-added services to customers
• Handle customer concerns professionally to enhance satisfaction and customer loyalty
• Ensure full compliance with SOPs, systems, and data accuracy standards
• Contribute to departmental performance and customer satisfaction objectives

Required Skills to be Successful

• Strong customer service and relationship management skills
• Good technical understanding of passenger vehicles and automotive service processes
• Excellent communication and interpersonal skills
• Ability to manage multiple customers while maintaining service quality
• Commercial awareness with a focus on achieving targets
• Strong problem-solving and organizational skills
• Proficiency in MS Office (experience with dealer management systems is an advantage)

About the Team

You will work closely with a dedicated Aftersales team, including workshop, parts, and service operations, in a fast-paced environment where teamwork and customer satisfaction are at the heart of everything we do.

What Equips You for the Role

• Diploma or Bachelor’s Degree in Automobile Engineering, Mechanical Engineering, or a related field
• 3–5 years of experience in the automotive industry, preferably in a Service Advisor or similar customer-facing role
• Strong technical knowledge of passenger vehicles combined with customer service experience
• Experience working in a dealership or automotive service environment
• Fluency in English; basic Arabic is an advantage
• A customer-first mindset with strong attention to detail

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.