Service Advisor | Al-Futtaim Automotive | FAMCO Qatar

Job Requisition ID: 169909 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
We are looking for a customer-focused and technically skilled Service Advisor to join our Commercial Vehicles (Buses & Trucks) service team in Qatar. The Service Advisor acts as the single point of contact between the customer/driver and the workshop, managing service requests, time and cost estimations, job approvals, progress updates, and invoice explanation while ensuring a high level of customer satisfaction and operational efficiency.

What you will do:

• Act as the primary point of contact for customers/drivers in the service reception
• Understand and clarify customer concerns and convert them into clear service instructions
• Prepare accurate time and cost estimations in coordination with workshop and spare parts
• Secure customer approvals for recommended jobs, service contracts, and preventive maintenance
• Track job progress and ensure completion within estimated timelines and budgets
• Explain invoices and completed work to customers, ensuring clarity and satisfaction
• Drive revenue through upselling value-added services, additional jobs, and service packages
• Ensure proper documentation and job card creation using internal systems (SAP/CRM)
• Maintain CSI (Customer Satisfaction Index) targets through proactive communication and follow-u

Required skills to be successful

• Solid knowledge of service reception operations and workshop processes
• Strong technical understanding of diesel engines, driveline, common rail systems, and air conditioning in commercial vehicles
• Effective upselling, negotiation, and customer communication skills
• Ability to manage time estimates, customer expectations, and job flow under pressure
• Comfortable using SAP, MS Office, and customer management systems 

About the team:

You will report to the Service Manager and work alongside technicians, parts coordinators, and administrative staff. The service team operates in a fast-paced environment where delivering reliable and timely service to commercial vehicle customers is the top priority. We focus on teamwork, clear communication, and continuous improvement

What equips you for the role:

• Diploma or Bachelor’s degree in Automotive or Mechanical Engineering
• Minimum 5 years of experience in the automotive service industry, with at least 3 years as a Service Advisor, preferably in buses or commercial vehicles
• Deep knowledge of service contracts, warranty policies, repair codes, and technical systems
• Customer-centric mindset with strong interpersonal and problem-solving skills
• Fluent in English; Arabic is a plus

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.