Service Advisor | Al-Futtaim Automotive | CJDR

Job Requisition ID: 173348 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role
Join our Aftersales team as a Service Advisor, where you’ll be the vital link between our customers and the workshop. You’ll ensure every customer receives a warm welcome, clear communication, and a seamless service experience across our service locations in the UAE.

What You Will Do
•    Greet customers promptly and professionally, recording their service needs accurately
•    Provide detailed job explanations and cost estimates, preparing job cards and following up on workshop progress
•    Obtain approvals for additional repairs, communicate any delays, and ensure timely delivery of vehicles
•    Clearly explain invoices and completed work to customers, guiding them through the process
•    Promote value-added services and strive to achieve individual service and sales revenue targets
•    Resolve customer complaints, ensuring a positive ownership experience and high customer satisfaction scores
•    Follow up on payments from credit customers and ensure timely billing and collections
•    Conduct post-service follow-ups to maintain customer satisfaction

Required Skills to Be Successful
•    DAE Diploma in Automobile or Mechanical Engineering
•    3+ years of experience as a Service Advisor or Service Consultant in a reputable automotive dealership
•    Proficiency in PC skills/MS Office and the ability to use a Dealer Management System (DMS) with minimal training
•    Technical understanding of automotive service requirements

About the Team
You’ll be part of a collaborative Aftersales department, reporting to the Assistant Aftersales Manager or Aftersales Manager. Our team is committed to delivering exceptional service, achieving revenue targets, and maintaining top scores in customer satisfaction and principal’s dealer clinic activities.

What Equips You for the Role
•    A passion for customer service and a drive to exceed targets
•    Strong analytical, communication, and interpersonal skills
•    Excellent customer handling and administrative competence
•    Ability to achieve high customer satisfaction (CSV) and Net Promoter Scores (NPS

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.