Visual Merchandiser cum Floor Supervisor | Retail | ZARA Setia Mall

Date: 15 Jun 2024

Location: Selangor IND FE, MY

Company: Al Futtaim Private Company LLC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.


By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.





  • Present a proper personal image and keep continuously check and manage the image of other staffs
  • Demonstrate good control of replenishment and sufficient product display at peak hours/days
  • Lead by example and teaches Customer Service 6 Minimum to the team, motivate & ensure the team achieves them
  • Provide immediate assistance/solutions/up-selling to customer
  • Supervise and manage the fitting room in good image
  • Able to handle complaints & difficult situations with customers
  • Able to handle customer complaint by company procedure, escalate for support when it's unsolved over a time
  • Able to collect product feedback from customer, identify product issue, and communicate with managers
  • Manage the queue and service in cashier counter


  • Able to examines with manager if:

                  - furniture are properly used according to the Visual Merchandising Manual.
                  - lighting is in correct direction, make adjustments if needed
                  - inventory of store fixtures up to dat
                  - fixtures & furniture condition are up to standard

  • Able to controls that product on the shop floor is properly replenished at all the time


  • Ability to foresee and react to special commercial moments (weather, holidays, shopping mall events etc.)
  • Able to read and use all types of RFID commercial reports in TGT (Anti-ranking, Shop floor locked, Broken size, Money mapping, etc.)
  • Understands the concept of ‘Y’ and ‘Success’ in rebajas, the distribution system and that is able to organize capacity/general return accordingly.
  • Knowledge and understanding of different reports especially on:

          - Rotation and Success 
          - Subfamily report
          - TGT 50% ranking 
          - New arrival report 
          - floor’s sales at regular intervals


  • Capable to display knowledge of company boutique concept
  • Able explain what products can be used on different fixtures, can coordinate it on fixtures following company image and customer profile.
  • Knows the priority areas displayed with best selling/ new/ potential collections
  • Always equipped with the mindset to balance between sales & image
  • Ensures smooth visual commercial preparation of a Special Day (Rebajas, 11/11, Spring festival, National day, etc.) with store managers and commercials, following company process. 
  • Capable to use the 5 Basic VM principles (Concept, Color, Print, Acc, Replenishment) 
  • Be able to correctly place graphics and signs (season, PVP, etc.)
  • Replenishment number on each display


  • Responsible for the training and development of the commercial team.
  • Identify and develop potential within the store and manage succession plans with the relevant follow up.


  • Ensures that the store is adequately resourced across all the areas that are touched by legal compliance have a thorough knowledge of all compliance issues across the store and that the people involved are knowledgeable and fully trained
  • Ensures employees are knowledgeable and always updated on SOPs
  • Implements store self-assessment audits/reviews internal audit reports and devise action plans with the wider management team ensuing that actions are delivered



  • To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an accident happens
  • To be aware of the risks of employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them. 



Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Massimo Dutti and Pull & Bear) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.