Store Manager

Job Requisition ID: 181961 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The Store Manager is entrusted with achieving operational excellence and leading a team to adhere to brand values and deliver exceptional customer service.
• The manager is accountable for the full profit and loss responsibilities of the store, ensuring that brand compliance is upheld.
• Creating a motivating work environment that encourages teamwork and results is a key part of the role.
• The Manager works closely with the Retail Director, Commercial Team, HRBP, and Operations Team, focusing on staff recruitment, training, supervision, and customer interaction management.

Sales

• Lead by example in customer service, greeting customers and providing assistance to maintain high standards and project a strong brand image.
• Review and analyze sales figures to identify opportunities for growth at department and business unit levels.
• Challenge the team to enhance performance using relevant retail metrics.
• Engage with department colleagues to support local opportunities that drive store sales growth.
• Analyze market competition and identify opportunities to exploit for sales advantage at the store level.
• Understand customer preferences and drive conversion, average basket size, and sales maximization.
• Schedule and plan store coverage based on sales trends and daily needs.

Commercial & Visual Merchandising

• Deliver store standards and execute events with a strong commercial focus.
• Challenge direct reports on product presentation and ensure compliance with business policies and seasonal launches.
• Ensure VM elements highlight store merchandise to enhance customer awareness of product lines.
• Benchmark store standards with peer stores and competitors to create an aspirational shopping environment.

Stock Management

• Ensure compliance with SOPs related to stock management including shipment receiving, cycle counts, and transfers.
• Provide proper coverage for operations team to ensure optimal replenishment of best sellers on shop floor.
• Regularly review top and bottom selling lines with direct reports to optimize store offerings.
• Review and improve stock management processes to minimize risk and maximize efficiency.

Service

• Actively demonstrate and model excellent service to generate commitment and excitement.
• Address customer complaints with urgency, prioritizing customer satisfaction.
• Seek feedback from customers on service standards for continuous improvement.
• Incorporate service training into induction and ongoing training to maintain high service standards.

Compliance and Health & Safety

• Ensure store compliance with legal requirements and that all involved are knowledgeable and trained.
• Conduct store self-assessment audits and devise action plans with management to address findings.
• Maintain a safe and legally compliant store trading environment through regular reviews with the Health and Safety officer.
• Monitor store maintenance issues and ensure timely resolution.

Loss Prevention

• Ensure cashiers adhere to cash management procedures and uphold high integrity in cash handling.
• Conduct routine checks for security weak points on the stockroom and shop floor.
• Deploy staff strategically to deter theft and address identified security risks.
• Remain vigilant for shoplifters and unusual activities.

People Management

• Implement company policies related to absence, leave, and disciplinary processes.
• Engage with HRBP to develop store-level succession plans that align with regional goals.
• Facilitate recruitment processes to maintain optimal staff levels with candidates who fit the brand ethos.
• Promote strong employee engagement and communication through regular interaction and feedback.

Cost Management

• Deliver efficient use of full-time equivalent (FTE) resources relative to sales productivity and targets.
• Drive teams to meet shrinkage targets by managing stock and people processes effectively.
• Develop cost improvement plans focusing on opportunities for store profitability growth.

• Strong leadership and team management skills.
• Excellent customer service and sales management abilities.
• Ability to analyze and drive retail performance metrics.
• Proficiency in stock and financial management.

• Graduate Degree in a relevant field.
• At least 8 years of retail experience, preferably with fashion brands.
• Strong leadership and customer management abilities.
• Proven ability to work towards set targets and KPIs.
• Excellent communication and interpersonal skills.
• Demonstrated commercial acumen and analytical thinking.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.