Store Manager l Pull & Bear Sunway Pyramid l Retail l Malaysia

Job Requisition ID: 176005 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Store Manager is tasked with achieving operational excellence within the store, holding P&L responsibility, and ensuring compliance with brand standards. This role fosters an environment of brand values, teamwork, and exceptional customer service. The manager drives sales, manages inventory, recruits and develops staff, and ensures profitability and customer satisfaction. Instrumental in liaising with various teams such as Retail, Commercial, HR, and Operations.

Sales

• Lead by example in customer service, ensuring standards are followed to reflect a strong image for our brands and company.
• Review and analyze sales figures to identify opportunities for growth and improve sales performance at the department and business unit level.
• Challenge the team to enhance performance using relevant retail metrics.
• Engage with department colleagues for local opportunities to drive sales growth.
• Analyze competition and identify opportunities to exploit at store level.
• Demonstrate an understanding of the customer to drive conversion, average basket, and maximize sales.
• Schedule and plan store operations based on sales trends and daily needs.

Commercial & Visual Merchandising

• Deliver store standards and implement events with a commercial focus.
• Challenge team on product presentation and ensure business policies align with brand guidelines.
• Ensure visual merchandising elements highlight the merchandise to create customer awareness.
• Benchmark standards with peer stores and competitors to create an aspirational shopping environment.

Stock Management

• Ensure adherence to SOPs in stock management, including shipment receiving, cycle counts, and transfers.
• Maintain proper cover for operations team for better replenishment on the shop floor.
• Regularly review top and bottom selling lines to ensure correct stock options are available.
• Review stock management process and initiate risk actions with operations team.

Service Standards

• Actively demonstrate and role model exceptional service standards.
• Respond to customer complaints with a priority on satisfaction.
• Seek feedback from customers to drive service improvement.
• Ensure service training is integral to employee training from induction onward.

Compliance and Health & Safety

• Ensure legal compliance and thorough knowledge of compliance issues across the store.
• Keep employees updated on SOPs and conduct self-assessment audits.
• Deliver a safe trading environment and manage store maintenance issues promptly.
• Regularly review cleaning contractor performance against brand specifications.

Loss Prevention

• Ensure cashiers adhere to cash management procedures.
• Perform routine checks on stockroom and shop floor, watching for abnormal activities.
• Deploy staff strategically to prevent theft and reduce shrinkage.
• Be vigilant for shoplifters and any suspicious activities.

People Management

• Implement company policies for managing absence, leave, and disciplinary issues.
• Engage with employees regularly to promote good communication and involvement.
• Develop a robust succession plan with HRBP and focus on strategic recruitment.
• Drive performance development and ensure training is completed according to schedule.

• Critical thinking and problem-solving skills.
• Excellent organizational and management abilities.
• Strong communication and interpersonal skills.
• Ability to work towards set targets and KPIs.

• Graduate Degree with relevant retail experience.
• Over 8 years of experience in a similar retail environment.
• Proven experience with and passion for fashion brands.
• Strong leadership and customer management abilities.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…