Responsible

Job Requisition ID: 179933 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The VCM/FLS Supervisor plays a critical role in managing the overall functioning of the retail store in accordance with brand standards. This involves overseeing shop floor and fitting room management to enhance customer experience, ensuring timely replenishment and accurate display of products, and maintaining strong visual merchandising skills. Responsibilities also include leading a team that is well-trained in customer service, handling complaints efficiently, and communicating within the organization. Product knowledge, commercial insights, and compliance adherence form a central part of this role. Success in this role involves driving sales while not compromising on the store image and ensuring all health and safety regulations are met.

Shop Floor & Fitting Room Management

• Maintain a professional personal image and manage the team’s presentation.
• Ensure effective replenishment and product display during peak hours.
• Lead by example in customer service and motivate the team to meet service goals.
• Provide immediate assistance, solutions, and upselling to customers.
• Supervise fitting room management and handle difficult customer situations.
• Manage and control the cashier counter queue and service.
• Handle customer complaints according to procedures and escalate when necessary.
• Collect product feedback from customers and communicate issues to managers.

Product Knowledge & Floor Layout

• Examine furniture usage according to the Visual Merchandising Manual.
• Ensure lighting is correctly directed and adjust as needed.
• Maintain and check inventory of store fixtures and furniture condition.
• Control product replenishment on the shop floor at all times.

Commerciality

• Anticipate and react to special commercial moments like weather changes and events.
• Read and utilize various RFID commercial reports (Anti-ranking, Shop floor locked, etc.).
• Understand the distribution system and organize capacity/general returns appropriately.
• Demonstrate knowledge on different reports such as Rotation, Success, and TGT ranking.
• Manage floor sales at regular intervals.

Visual Merchandising Skills

• Display knowledge of company’s boutique concept.
• Explain product usage on fixtures in alignment with company image and customer profile.
• Prioritize display areas for best-selling, new, and potential collections.
• Balance between sales and store image.
• Prepare for special days (e.g., Rebajas) in coordination with store managers and commercials.
• Apply the 5 Basic VM principles (Concept, Color, Print, Accessories, Replenishment).
• Place graphics and signs correctly (season, PVP, etc.).

Learning & Development

• Train and develop the commercial team.
• Identify potential within the store and manage succession plans.
• Conduct relevant follow-ups to ensure development.

Standards & Compliance

• Ensure store is adequately resourced for legal compliance.
• Maintain knowledge of compliance issues across the store.
• Implement self-assessment audits and review internal audit reports.
• Develop action plans and ensure their implementation with the management team.

Health & Safety

• Maintain good housekeeping throughout the store.
• Communicate with senior management in case of accidents.
• Awareness of risks to employees and customers, and follow safe work practices.

• Strong leadership and team management skills.
• Exceptional customer service and problem-solving abilities.
• Comprehensive knowledge of retail operations and visual merchandising.
• Ability to analyze commercial reports and implement strategies based on insights.

• Previous experience in fashion retail or customer service.
• Cash handling experience desirable.
• Strong numerical and literacy skills.
• Passion for fashion and good communication skills.
• Energetic, enthusiastic, with good interpersonal skills.
• Strong initiative and self-motivated.
• Ability to work independently and as a team.
• Flexibility to work varied hours, nights, weekends, and holidays.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…