Part Time Casual

Job Requisition ID: 179730 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The role is centered on supporting store objectives by delivering excellent customer service and maintaining designated sections or zones. The responsibilities include processing sales, maintaining high standards in housekeeping and stock management, and ensuring customer satisfaction. The role requires strong compliance with store policies and a proactive approach to addressing issues related to audits, health, and safety. The individual will contribute to the overall store atmosphere and help achieve sales targets, providing great customer experience.

Store Maintenance

• Maintain responsibility for one or several sections of the store as instructed by your Manager, ensuring the basic image of the area is kept by folding and displaying items.
• Ensure good housekeeping standards are maintained on the shop floor.
• Ensure the Cash desk areas are replenished and kept tidy throughout the day.
• Maintain excellent standards in the stockroom by organizing and arranging efficiently.

Customer Service

• Deliver excellent customer service both face-to-face and over the telephone.
• Acknowledge customers to ensure they receive quality service.
• Process sales, exchanges, and refunds efficiently, accurately, and quickly in all payment methods.

Sales & Promotion

• Continually develop stock knowledge and promotions throughout the store.
• Support store objectives by delivering excellent customer service in line with store needs.

Compliance & Standards

• Ensures employees are knowledgeable and always updated on SOPs.
• Implement store self-assessment audits and reviews, addressing internal audit reports.
• Devise action plans with the wider management team, ensuring actions are delivered.

Health and Safety

• Ensure good housekeeping is maintained throughout all areas in the store.
• Communicate with the senior management team in case of accidents.
• Be aware of risks to employees and customers and understand safe work practices and company procedures to overcome them.

• Excellent customer service skills.
• Ability to work efficiently and accurately in processing sales.
• Knowledge of stock management and promotions.
• Strong compliance and safety awareness.

• Previous experience in fashion retail or customer service.
• Passion for fashion.
• Good communication skills.
• Energetic and enthusiastic.
• Interpersonal skills.
• Initiative and self-motivation.
• Ability to work independently and as part of a team.
• Flexible availability for varied hours including nights, weekends, and holidays.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…