Operations Assistant

Job Requisition ID: 178206 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Operations Executive is tasked with supporting the operational functions in the store. This role includes maintaining the efficiency of stock management, ensuring compliance with legal standards, and contributing to a safe and well-organized store environment. The Operations Executive will engage with the latest RFID technology to optimize processes and enhance customer service, while also ensuring the store remains compliant with health and safety regulations. Success in this role is marked by improved operational efficiency, effective problem-solving in stock management, and maintaining consistent compliance with company policies.

General

• Fully understand the general concept of RFID, including RFID Identity and RFID Reading.
• Utilize knowledge of RFID to improve customer service, manage sales and returns, conduct inventory, manage replenishment, and ensure security.
• Organize the stockroom based on family and styles quickly and accurately, and process overstock efficiently.
• Conduct stock enquiries and provide excellent customer service.
• Implement effective replenishment practices to ensure product availability.
• Manage and understand the Camion processes.

Standards & Compliance

• Ensure the store is adequately resourced across all compliance areas and maintain a thorough knowledge of compliance issues.
• Educate and update employees on Standard Operating Procedures (SOPs).
• Implement store self-assessment audits, review internal audit reports, and devise and action plans with management.

Health and Safety

• Maintain good housekeeping throughout the store and communicate effectively with senior management in case of incidents.
• Identify risks to employees and customers, and apply safe work practices and company procedures to mitigate them.

• Proficient knowledge of RFID technology and its application in retail.
• Strong organizational skills and ability to manage stock efficiently.
• Clear and effective communication skills for customer service and team collaboration.
• Capability to implement and audit compliance and safety procedures.

• Previous experience in retail operations is preferred.
• Excellent communication skills, both articulate and clear.
• Energetic, enthusiastic, with strong initiative and self-motivation.
• Good interpersonal skills, capable of working independently or as part of a team.
• Flexibility to work varied hours including nights, weekends, and holidays.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…