Operations Assistant

Job Requisition ID: 178441 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Operations Executive is critical in maintaining efficient store operations, ensuring seamless RFID operations, superior stock handling, and compliance with legal and safety standards. This role demands a proactive approach to problem-solving and the ability to manage resources effectively within the store environment. Success in this role is measured by inventory accuracy, customer satisfaction, and adherence to internal and external compliance guidelines. The Operations Executive is key to delivering operational excellence that supports the store's overall financial and service goals.

General

• Fully understand the general concept of RFID including RFID Identity and RFID Reading.
• Leverage six benefits of RFID, such as improving customer service, managing sales/returns, inventory control, camion processes, replenishment, and security.
• Organize the stockroom and shop floor efficiently, ensuring stock is quickly and accurately categorized by family and styles.
• Process overstock and manage faulty items effectively within store protocols.
• Handle stock inquiries and provide excellent customer service.
• Conduct replenishment operations to ensure stock levels meet store requirements.
• Manage camion processes efficiently, ensuring seamless transfer and organization of merchandise.
• Ensure store compliance with legal requirements and maintain thorough knowledge of compliance issues.
• Train store employees on Standard Operating Procedures (SOPs) and ensure they are knowledgeable and up-to-date.
• Implement store self-assessment audits, review internal audit reports, and devise action plans with management.
• Maintain health and safety standards throughout the store, communicating with senior management regarding accidents.
• Identify and mitigate risks faced by employees and customers, ensuring safe work practices and adherence to company procedures.

• Proficiency in RFID technologies and inventory management.
• Strong organizational skills with attention to detail in stock handling.
• Knowledge of health, safety, and compliance regulations.
• Excellent communication and interpersonal skills.

• Previous experience in retail operations is preferred.
• Articulate and good communication skills.
• Energetic and enthusiastic mindset.
• Strong interpersonal skills, demonstrating flexibility and teamwork.
• Ability to work independently and as part of a team.
• Flexibility to work varied hours including nights, weekends, and holidays.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…