Deputy Manager l Retail l PULL&BEAR Sunway Pyramid l Malaysia

Job Requisition ID: 175322 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Deputy Manager will deliver operational excellence, support sales targets, and uphold brand compliance in store settings across Singapore, Thailand, and Malaysia. This role requires leading team efforts to embody brand values while ensuring exceptional customer service and sales performance. Additionally, managing stock, service standards, legal compliance, health and safety, and profitability are key success factors for this position.
• Close collaboration with Store Manager, HRBP, and Operations is necessary to meet sales targets, handle customer inquiries, and maximize store efficiency. Critical impacts include inventory management, budget adherence, and fostering employee motivation.

Sales

• Lead by example in providing exceptional customer service and ensure standards are followed.
• Review and analyze sales figures to identify opportunities to enhance performance.
• Motivate the team to improve sales performance using relevant retail metrics.
• Collaborate with team members to support local opportunities for sales growth.
• Understand customer needs and challenge the team to increase conversion rates and sales.
• Plan and schedule store coverage based on sales trends.

Commercial & Visual

• Implement store standards and plan impactful commercial events.
• Ensure product presentation aligns with brand guidelines.
• Highlight merchandise through VM elements to increase customer awareness.
• Benchmark standards with peer stores and strive for an aspirational shopping environment.

Stock Management

• Follow SOPs related to stock management, including shipments and returns.
• Ensure proper OPS team coverage for replenishing best sellers.
• Review top and bottom selling lines to optimize stock options.
• Identify stock management risks and initiate corrective actions.

Service

• Model excellent service behavior and generate excitement for service.
• Respond to customer complaints with a focus on satisfaction.
• Ensure effective replenishment and compliance with standards.
• Seek customer feedback and use it to improve service standards.
• Drive daily service standards through internal assessments.
• Ensure all employees complete required service training.

Standards

• Ensure store compliance with legal requirements and SOPs.
• Conduct self-assessment audits and devise action plans for improvement.
• Maintain a safe store environment through weekly health and safety reviews.
• Report and resolve maintenance issues promptly.
• Review cleaning contractors to ensure compliance with brand standards.

Loss & Prevention

• Ensure adherence to cash management procedures by all employees.
• Uphold integrity and adherence to cash and security procedures.
• Conduct routine security checks and deploy staff strategically.
• Monitor for potential theft and take preventative measures.

People

• Implement HR policies for managing absence, leave, and disciplinary issues.
• Engage employees to promote communication and involvement.
• Collaborate on staff training and performance reviews.

Costs Control

• Use FTE efficiently to maintain profitability ratio.
• Challenge teams to achieve shrinkage targets by managing stock and processes.
• Develop a robust cost improvement plan for the store.

• Strong leadership abilities to manage and motivate teams effectively.
• Excellent communication and interpersonal skills to engage with stakeholders.
• Proven commercial acumen to drive sales and profitability targets.
• Ability to integrate brand compliance into store operations effectively.

• Graduate degree required.
• 8+ years of relevant retail experience.
• Strong motivation and ability to work towards targets and KPIs.
• Passion for fashion brands and commercial acumen.
• Leadership and customer management skills.
• Excellent communication and interpersonal skills.
• Proven ability in critical thinking and problem-solving.
• Organizational, management, and sales skills.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Additional Internal Information:

• Reports to: Store Manager
• Band: E

Note:-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
You must inform your HRBP in confidence of your application.
Please note that this vacancy may be advertised externally in the next week so apply without delay.