School Management System Administrator (iSAMS)

Job Requisition ID: 169989 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Job Summary

We are seeking a dedicated and skilled School Management System Administrator to join our team. The ideal candidate will be responsible for the administration, training, support, and vendor coordination of the iSAMS School Management System. This role includes report generation, scripting for customization, and integration with third-party applications.

A strong understanding of iSAMS and a proven track record in managing student attainment data are essential. Experience working across both Primary and Secondary educational settings is highly desirable. The role requires meticulous attention to detail, a high level of accuracy, and the ability to work independently.

Key Responsibilities

• System Administration: Manage and support email groups, Teams, rooms, and shared mailboxes.
• Training: Deliver training sessions for staff, parents, and students on system usage and procedures.
• Technical Support: Provide support for login issues, portal access, and general system troubleshooting.
• Vendor Coordination: Liaise with vendors for third-party application integration and technical support.
• Reporting:
• Generate reports using iSAMS, Power BI, and occasionally SSRS.
• Create one-time usage reports for staff and administration.
• Scripting & Automation: Develop scripts to automate processes and extract data as needed.
• Database Management: Maintain and develop the iSAMS database and other related systems.
• System Integration: Configure and troubleshoot integrations with educational and administrative systems (e.g., printers, staff cards, access control, AD, ClassLink, Zenda, etc.).
• Documentation: Create and maintain user-friendly documentation for staff and parents.
• Helpdesk Support: Respond to and resolve helpdesk tickets in a timely manner.
• Microsoft Applications: Troubleshoot Microsoft apps and coordinate with Microsoft support for critical issues.
• API Integration: Implement and test APIs for data communication and collection.

Skills and Experience

• Proven experience with the iSAMS School Management System is essential.
• Proficient in Excel, Power BI, and SQL for data analysis and reporting.
• Strong understanding of British curriculum assessment and inspection data requirements.
• Excellent written and spoken English.
• Competent in using Microsoft Office Suite (Word, Excel, Publisher, PowerPoint).
• Strong technical support and troubleshooting skills.
• Experience in scripting and database maintenance.
• Effective communication and documentation abilities.
• Ability to collaborate with vendors and manage third-party integrations.

Qualifications

Bachelor’s degree in a relevant field.

Compensation and Benefits

We offer a competitive, tax-free salary along with a comprehensive benefits package, which includes:

• Full medical coverage
• Annual return airfares
• Access to the Al-Futtaim employee discount programme, Blue Rewards, offering significant savings across our extensive portfolio of retail and automotive brands