Sales Manager | Al-Futtaim Automotive | Volvo

Job Requisition ID: 176951 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role
As a Branch Manager, you will lead the overall sales operations of the branch, ensuring exceptional customer satisfaction, achieving sales and gross margin targets, and maintaining high operational standards. You will be responsible for smooth showroom operations, effective manpower management, and upholding the company’s image within the local market.

What You Will Do
•    Achieve and exceed branch unit sales, gross margin, and CSI targets.
•    Ensure adherence to sales systems, prospecting processes, and the achievement of KPIs such as prospects logged, trade ins, accessories, and F&I product sales.
•    Maintain sales standards across the branch to support customer satisfaction and strengthen the company’s brand reputation.
•    Guide, motivate, and develop the branch team, ensuring strong performance, engagement, and aligned development plans.
•    Monitor and enforce company procedures related to cash handling and credit control to minimize bad debts and ensure financial compliance.
•    Oversee vehicle stock availability, showroom upkeep, and branch asset maintenance to project a premium brand image.
•    Track competitor activities, analyze product comparisons, and share market intelligence with sales teams and management.
•    Continuously enhance your knowledge of automotive technology, market trends, and customer handling skills.
•    Ensure all QHSE and IMS requirements are fully implemented, including emergency and evacuation procedures.
•    Support customer and associate engagement by ensuring timely resolution of complaints and maintaining service excellence.

Required Skills to Be Successful
•    Minimum 9 years of experience in direct selling, preferably in the automotive sector. At least 3 years of experience in a managerial role overseeing sales teams.
•    Graduate degree in any discipline; MBA preferred.
•    Strong leadership capabilities to manage and motivate a diverse sales team.
•    Ability to maintain strong customer satisfaction and drive repeat business.

About the Team
You will lead a dynamic team comprising Sales Managers, Showroom Supervisors, Sales Executives, and support staff. Working closely with the Dealer Principal and cross functional teams, you will shape the branch’s performance, culture, and customer experience. The environment is fast paced, collaborative, and driven by clear performance goals and customer centric values.

What Equips You for the Role
•    Strong expertise in selling, marketing, and customer care within consumer durables or automotive retail.
•    Proven ability to uphold brand standards, lead high-performing teams, and deliver strong results.
•    Strong selling, marketing, and customer care skills.
•    Ability to coach and develop sales executives in selling techniques and customer handling.
•    High levels of commercial awareness, analytical thinking, and decision making.
•    Strong organizational discipline in managing showroom operations, stocks, and financial controls.
•    Deep understanding of modern vehicle construction, features, and automotive market dynamics.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Additional Internal Information:

• Reports to: Dealer Principal
• Band: G

Note:-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
You must inform your HRBP in confidence of your application.
Please note that this vacancy may be advertised externally in the next week so apply without delay.