Sales Advisor l M&S Imago

Job Highlights

• Fun working environment
• Career progression
• Good compensation

About the company

Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, health, retail including Marks & Spencer brand; employing more than 33,000 employees across more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world's most admired and innovative brands.

Al-Futtaim’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day. For more information visit: www.alfuttaim.com

AL-FUTTAIM VALUES: RESPECT I EXCELLENCE | COLLABORATION I INTEGRITY 

Job Purpose

A multi-tasker that ensures:

• Provide assistance to the customers in most friendly manners in every way.
• Maximizing sales through high standard of service, product handling and merchandise display.
• Perform and complete tasks as assigned by immediate superior.

Job Responsibilities

1) Customer Service

• Be part of the team that provide friendly, dedicated and personalized service to the customers guided by M&S 5 non-negotiables service standards and ensure full compliance of M&S service best practices.
• Stays connect with customers and assist customers in all possible way.

2) Selling

• Achieving sales through good salesmanship and provide excellent service and product information, styling methods, recommended outfit solution to the customers.
• Communicate seasonal highlights, promotion mechanic to the customers with the aim of achieving better sales.
• Product handling/display of merchandise according to the seasonal guideline/food planogram and grouping and in the most attractive manner.
• Develop product knowledge via product knowledge training; briefing and product information pass down from support team or immediate superior.
• Ensure replenishment is being carried out efficiently to minimize loss of sales opportunity.
• Give feedback to superior on customers’ comments and contribute ideas to improve sales.

3) SOP

• Full implementation of all operational SOPs.

4) Merchandise Management

• Feedback to superior immediately on stock shortages.
• Handle all merchandises with care and maintain high standard of display.
• Accurate stock movement administration, e.g. delivery check, stock transfer.

5) Cost Control

• Be alert while on duty to prevent pilferage and stock loss on the sales floor, fitting room and report any case of internal pilferage by staff to the management.

6) Health and Safety

• Be safety-conscious at all times.
• Adhere to all health and safety regulations.
• Maintain a safe and hygiene working environment on sales floor and backstage areas.

7) Others

• Maintain a clean and neat working environment including the back room.
• Handle company assets with care and report any damages to superior.
• Complete tasks assigned by superior within the time frame allocated.

Job Requirements

• Minimum 3 years of experience in the retail industry 

• Computer literate (Illustrator / Photoshop / Basic Microsoft Office - Word / Excel) 

• Good command of spoken English and Bahasa Malaysia 

• Able to work independently and is an effective team member 

• Possess own transport, able to travel between stores 

• Immediate starters are preferred