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Senior Customer Service Advisor - B&Q | Al Futtaim Retail | Riyadh, Saudi Arabia

Date: 01-May-2021

Location: Riyadh, SA

Company: Al Futtaim Private Company LLC

Job Requisition ID: 87921 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

About the Role
The Senior Customer Advisor is responsible to lead your team in delivering a great customer experience by selling the right products to grow sales.


Key Specific Accountabilities:

  • Use all available information to make decisions through the eyes of the customer
  • Communicate and engage effectively with customers, role-modelling a great customer experience
  • Support your Department Manager to manage people well everyday by following the core processes in all aspects of the colleague lifecycle
  • Engage the team to perform every day encouraging a strong colleague voice
  • Spot under performance quickly and manage it well by having effective performance conversations and using appropriate tools to support
  • Identify talent and use tools and talent programmes to support personal growth
  • Understand the impact you have on sales, costs and profit
  • Utilise all available tools and systems to maximise sales and profit
  • Ensure product/project availability is maximised at all times
  • Have a full understanding of the processes relevant to your role and store
  • Take personal responsibility for operating in a safe and legally compliant way
  • Adhere to all policies & procedures relevant to your role
  • You may be required to undertake other duties from time to time as we may reasonably require


About You

To be successfully considered for this role, you must demonstrate the following skills and experience:

  • High school education or equivalent preferred
  • 3+ years team leader or supervisor experience with a proven track record for driving sales and profit results and training and developing a team of individuals, ideally in retail and home improvement industry
  • Strong experience in any of these product categories: Decor, DIY, Garden, Outdoor or Home Living
  • Good command of business English (written and verbal)

  • Good computer skills (Outlook, Excel & SAP) and detailed report analysis skills
  • Strong level of numeracy & literacy
  • Leadership and people management skills
  • Strong commercial and store operational experience
  • Understanding of customer experience journey


We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.