Store Manager

Job Requisition ID: 181015 

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The Store Manager oversees consistent operational excellence and holds full P&L responsibility, ensuring adherence to Brand compliance. This role fosters an environment aligned with Brand values, teamwork, result delivery, and exceptional customer service. The Store Manager is vital in planning, strategizing, and ensuring efficient store operations and financial outcomes, alongside developing staff capabilities and enhancing customer service to achieve business success.

Store Operations

• Ensure delivery of operational standards in visual merchandising, stock availability, customer service, and safety.
• Maintain Brand integrity through standardized displays.
• Implement agreed delivery plans and company procedures for security control of stock.
• Collaborate with merchandising team to manage stock turnover and address slow/fast moving items.
• Coordinate with the buying team on stock ordering levels and concerns.
• Ensure all IT systems operate smoothly to prevent any business disruption.
• Handle the registration and renewal of necessary permits and licenses.
• Plan and account for the store's sales and profits; review monthly P&L reports.
• Develop marketing and promotional plans to boost sales and profits.
• Manage product ordering, receiving, pricing, and handle damaged/returned products.
• Conduct daily floor walks to drive sales actions and coach staff.
• Use the Working Week Framework for planning and executing operations.

Growth and Customer Service

• Train employees on customer service best practices and behaviors.
• Monitor customer behavior and feedback to improve service levels.
• Identify opportunities to increase service through customer research.
• Benchmark store sales growth with the management team.
• Analyze competitor performance and coordinate actions with Regional Manager.

People Management

• Hire, train, and develop employees with a comprehensive training calendar.
• Ensure adequate staffing levels for effective store operations.
• Motivate, support, and evaluate staff performance.
• Adhere to HR and health and safety procedures.
• Develop a succession plan for talent growth and business continuity.

Finance Management

• Manage financial operations including sales, manpower, and expenses.
• Prepare annual budgets with the Area Manager.
• Ensure timely issuance of all relevant financial reports.
• Oversee effective administration of invoices, credit notes, and petty cash management.

• Strong leadership and team management skills.
• Proven ability in financial management and budgeting.
• Expertise in visual merchandising and stock management.
• Excellent customer service and sales capabilities.

• Graduate degree required.
• Minimum 8 years of experience in retail and wholesale.
• Experience with premium fashion brands is essential.
• Ability to meet targets and handle KPIs effectively.
• Strong commercial acumen and customer focus.
• Proficient in critical thinking, problem solving, and communication.
• Able to manage organizational, sales, and management tasks effectively.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.