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Store Leader (Saudi National) - Ogge Kitchen & House | Al Futtaim Retail | Riyadh, Saudi Arabia

Date: 04-May-2021

Location: Riyadh, SA

Company: Al Futtaim Private Company LLC

Job Requisition ID: 88023 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

About the Role
The Store Leader is overall responsible for the sales and staff of the store. You have a major contribution in creating the annual sales budgets and then breaking it down into monthly sales targets. You will closely monitor the operational costs to ensure they are within the budgeted numbers. You are responsible for the customer service offered by the team and productivity and efficiency of the front and back office teams in store.  You will work closely with HR to develop the training and development needs of the staff. You will also work with the Operations manager to implement the SOP’s, work routines, checklists and guidelines. You willl constantly monitor competition to see any gaps and areas of advantage. You will liaise with the logistics executive to ensure that all orders are consolidated properly so that no delays for customers. You will interact with the product / master data executive frequently with feedback on product performance both internal and external. You will also map the customer journey to see the points of advantage and areas of opportunity. 

 

Key Specific Accountabilities:

Budgeting, Planning and Cost Control

  • Play active role in creating the sales budgets for the store
  • Break down the sales budgets on monthly and weekly targets
  • Control the SG&A costs 

Store Disciplines, SOP’s and Routines

  • Store SOP’s, work routines, checklists
  • Implement the daily/ weekly checklists 
  • Follow the store operating guidelines and ensure team follows the same 

Team Management

  • Create the productivity targets for the store team
  • Work with HR to create training and development plans 
  • Overall responsible for the Store rosters

Customer Service

  • Map the customer Journey to determine the strengths and weaknesses
  • Improve the customer service proposition by improving the NPS store
  • Responsible for both before and after sale journey

Logistics and Product

  • Work with Logistics executive to follow up on the order consolidations and ensure that orders are dispatched on time
  • Constant feedback to Product/ master data executive with inputs on product performance


About You

To be successfully considered for this role, you must demonstrate the following skills and experience:

  • High School or certificate course from technical institutes
  • 8+ years experience in retail preferably in home retail or kitchen industry
  • 3+ years in Store Manager position role
  • Should have had experience of managing multi functional teams, budgeting, operations, promotions and customer service
  • Team management
  • Excellent customer service and communication skills.
  • Time management and conflict resolution are added skills that will help
  • Strong Leader
  • Multitasker
  • Should be quick and agile
  • Problem solver
  • Attention to detail.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.