Sales Account Manager ‎

Job Requisition ID: 181318 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The Sales Engineer is responsible for driving revenue growth and market share by developing and executing robust sales strategies across key customer segments. This role demands a blend of business development acumen and relationship management skills to strengthen customer relationships and enhance brand positioning. The Sales Engineer will manage the sales cycle end-to-end, ensuring commercial and technical compliance while navigating market trends and regulatory landscapes. Success in this role is defined by maintaining a strategic sales pipeline, achieving sales targets, and fostering a collaborative cross-functional team environment.

Sales Strategy, Business Development & Revenue Growth

• Develop and execute sales plans to achieve revenue, order intake, unit sales, margin, and market-share targets.
• Identify, qualify, and pursue new business opportunities across developers, contractors, consultants, architects, and key customer segments.
• Maintain a strong sales pipeline, develop strategic account plans, and drive customer retention, repeat business, and profitable growth.
• Monitor sales performance, forecasts, and conversion rates, implementing corrective actions where required.

Customer, Consultant & Market Relationship Management

• Build and maintain strong relationships with key customers, consultants, contractors, developers, and other industry stakeholders.
• Strengthen brand positioning and lead product/vendor prequalification with consultants and customers.
• Understand customer requirements and proactively manage expectations relating to specifications, lead times, delivery schedules, and project milestones.
• Represent the business through customer meetings, presentations, industry events, and networking forums.

End-to-End Sales & Commercial Management

• Manage the complete sales cycle from lead generation and opportunity qualification through estimation, quotation, negotiation, order award, and project handover.
• Review tenders, specifications, drawings, commercial terms, contractual requirements, and customer expectations to ensure accurate and competitive proposals.
• Coordinate with estimation, engineering, operations, procurement, finance, and other functions to ensure technical and commercial compliance.
• Ensure pricing, margins, contractual commitments, risks, payment terms, and approvals are aligned with company governance and delegation of authority.

Market Intelligence, Product Knowledge & Regulatory Compliance

• Monitor market trends, competitor activity, pricing, project pipelines, customer preferences, and emerging technologies within the elevator and escalator industry.
• Conduct structured analysis of won, lost, and cancelled opportunities to identify trends and areas for improvement.
• Maintain strong knowledge of elevator and escalator products, applications, technical specifications, and industry developments.
• Remain current with applicable regulations, safety requirements, international standards, authority requirements, and industry best practices.

Sales Governance, Cross-Functional Coordination & Team Leadership

• Maintain accurate CRM records, sales forecasts, pipeline reports, customer interactions, and management reporting.
• Ensure seamless handover of awarded projects to operations and maintain coordination on critical customer commitments during project execution.
• Identify and escalate commercial, contractual, technical, credit, and execution risks associated with prospective opportunities.
• Lead, coach, and develop the sales team where applicable, promoting accountability, collaboration, customer focus, and a high-performance culture.
• Perform any other works assigned by superiors from time to time.

• Strong verbal and written communication skills.
• Ability to work under pressure and handle multiple tasks efficiently.
• Self-motivated with leadership and motivational skills.
• Proficiency in managing CRM and maintaining accurate sales records.

• Bachelor's degree in Engineering or equivalent.
• 5 to 7 years of core sales experience in the elevator industry.
• Established network and relationships with owners, developers, and contractors.
• Possession of a KSA Driving License.

About Al-Futtaim Real Estate

With a legacy of more than six decades in real estate and asset management, Al-Futtaim Real Estate – part of Al-Futtaim – creates real impact on the communities it serves through long-term investment and growth. As one of the region’s leading private developers, the company plans, creates and manages developments across the MENA region.  

Al-Futtaim Real Estate has a diversified, multi-billion-dollar portfolio across the real estate value chain and asset types such as residential, commercial, malls and industries including hospitality, healthcare, infrastructure and education. Flagship mixed-use urban communities include Dubai Festival City and Cairo Festival City.  

Al-Futtaim Real Estate is also responsible for Al-Futtaim Contracting, a fully integrated, end-to-end specialist division operating across the UAE, Saudi Arabia, Qatar and Egypt. The business has delivered industry-leading construction, engineering, technology and FM solutions for more than 50 years.