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Customer Service Advisor (Saudi national) - B&Q | Al Futtaim Retail | Riyadh, Saudi Arabia

Date: 01-May-2021

Location: Riyadh, SA

Company: Al Futtaim Private Company LLC

Job Requisition ID: 87923 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

About the Role
The Customer Service Advisor is responsible to deliver a great customer experience by selling the right products to grow your sales.


Key Specific Accountabilities:

  • Actively approach your customers, engaging with them naturally
  • Understand customer needs, provide appropriate solutions and build lasting relationships with both retail and trade customers
  • Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
  • Turn negative customer situations into positive outcomes
  • Ensure all types of customer communications are dealt with professionally
  • Encourage customer feedback, share it with managers and use it to improve service
  • Utilise all available tools and systems throughout the customer journey to maximise sales
  • Ensure display area and showroom environment is always fit for a great customer experience
  • Have a full understanding of the processes relevant to your role and store
  • Take personal responsibility for operating in a safe and legally compliant way
  • Adhere to all policies & procedures relevant to your role
  • You may be required to undertake other duties from time to time as we may reasonably require


About You

To be successfully considered for this role, you must demonstrate the following skills and experience:

  • High school education or equivalent preferred
  • 1-2 years sales or customer service experience, ideally in retail and home improvement industry
  • Good communication skills
  • Team player
  • Problem solving skills
  • Working with customers
  • Flexible to work on rotational shift duties 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.