Operations Manager

Job Requisition ID: 177059 

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The Retail Operations Manager is tasked with ensuring operational excellence across the store network by adhering to company standards and maximising commercial performance. This role is crucial for delivering a top-tier customer experience and involves leading store teams to accomplish objectives related to sales, profitability, compliance, and personnel development. It encompasses driving business growth and supporting various business initiatives.

Commercial Performance

• Drive sales, profitability, and productivity across all stores.
• Monitor and improve key retail KPIs including Sales, Conversion, ATV, IPC, UPT, Footfall, NPS, Shrinkage, and EBIT.
• Identify trading opportunities and implement actions to maximize revenue and margin.
• Lead business reviews and recovery plans for underperforming stores.

Store Operations

• Ensure consistent execution of operational standards, policies, and procedures.
• Monitor store compliance, audit results, health & safety requirements, and company governance standards.
• Oversee stock management, inventory accuracy, replenishment, and shrinkage control.
• Ensure efficient rota planning and labor productivity management.

Customer Experience

• Champion customer service excellence across all locations.
• Monitor customer feedback and implement improvement initiatives.
• Ensure stores consistently deliver brand standards and customer experience expectations.

People Leadership

• Lead, coach, and develop Store Managers and field leadership teams.
• Drive succession planning and talent development.
• Support recruitment, onboarding, and capability-building initiatives.
• Foster a high-performance culture focused on accountability and engagement.

Projects & Change Management

• Support new store openings, relocations, pop-ups, and refurbishment projects.
• Lead operational readiness activities for business initiatives.
• Work cross-functionally with Commercial, HR, Finance, Marketing, Supply Chain, and Property teams.

Financial Management

• Manage operational budgets and cost controls.
• Deliver profit improvement initiatives.
• Monitor payroll, overtime, consumables, and operational expenditure.

• Commercial Acumen
• Strategic Thinking and Problem Solving
• Leadership and Coaching
• Stakeholder Management and Communication

• 5-10+ years of retail management experience.
• Multi-site retail leadership experience is preferred.
• Strong commercial and financial acumen with P&L ownership.
• Proven experience in leading large teams across multiple locations.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.